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< I have a HP Laserjet pro 200color mfp m276fw printer -

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I have a HP...

I have a HP Laserjet pro 200color mfp m276fw printer - just installed a new black cartridge - I am getting solid black bars printed on some copies and the flip sid of the paper is getting some toner on it as well what gives ?

Submitted: 6 months ago.Category: Printers
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Answered in 28 minutes by:
3/9/2018
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 6 months ago
Done
Technician: Suhasini Velu,
 replied 6 months ago

And I would like to know how is the printer connected to your computer?

Is it through USB or through Wi-Fi?

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Customer reply replied 6 months ago
Usb
Technician: Suhasini Velu,
 replied 6 months ago

How about the computer you have is that Windows?

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Technician: Suhasini Velu,
 replied 6 months ago

Did you try cleaning your printer's print head.

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Customer reply replied 6 months ago
how do i do that
Technician: Suhasini Velu,
 replied 6 months ago

I'll let you know please wait.

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Customer reply replied 6 months ago
I started this process about an hour ago - can you speed this up please
Technician: Suhasini Velu,
 replied 6 months ago

https://support.hp.com/gb-en/drivers/selfservice/hp-laserjet-pro-200-color-mfp-m276/5097648/model/5097649

Kindly go to the above link and download HP Officejet Pro 8600 Plus/Premium e-All-in-One Printer series - N911a-n Full Feature Software and Driver on your computer.

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Customer reply replied 6 months ago
Downloaded
Technician: Suhasini Velu,
 replied 6 months ago

Run that file and install it please.

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Customer reply replied 6 months ago
Doing it
Customer reply replied 6 months ago
Loaded
Technician: Suhasini Velu,
 replied 6 months ago

Great, proceed with the options.

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Customer reply replied 6 months ago
Which options?
Technician: Suhasini Velu,
 replied 6 months ago

When you open it, you will have options to install either using WiFi or USB proceed with that please.

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Customer reply replied 6 months ago
Already done that
Technician: Suhasini Velu,
 replied 6 months ago

Okay, is the software completely installed now?

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Customer reply replied 6 months ago
it is
Technician: Suhasini Velu,
 replied 6 months ago

Now. please wait.

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Technician: Suhasini Velu,
 replied 6 months ago
  1. From the software program, select the Print option.

  2. Select the product, and then click the Properties or Preferences button.

  3. Click the Paper/Quality tab.

  4. From the Paper type drop-down list, click the More... option.

  5. Expand the list of Type is: options.

  6. Expand each category of paper types until you find the paper type that you are using.

  7. Select the option for the type of paper you are using, and then click the OK button.

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Customer reply replied 6 months ago
Don’t see the
More option
Technician: Suhasini Velu,
 replied 6 months ago

What are the options you see there?

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Customer reply replied 6 months ago
Just different kinds of paper
Customer reply replied 6 months ago
This is going nowhere - I have to leave
Technician: Suhasini Velu,
 replied 6 months ago

Sorry for the delayed response.

Please write back when you are available?

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Customer reply replied 6 months ago
Ii'M AVAILABLE NOW
Customer reply replied 6 months ago
I'm available now
Technician: Suhasini Velu,
 replied 6 months ago

Can I troubleshoot this issue through remote?

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Customer reply replied 6 months ago
No I'm not willing to pay the $52
Technician: Suhasini Velu,
 replied 6 months ago

Okay, then let me open this issue for other experts.

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Customer reply replied 6 months ago
fine
Customer reply replied 6 months ago
sure
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,907
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
I do - problem is not resolved yet
Technician: Harry, Engineer replied 6 months ago
  1. From the Home screen, touch the Setup button.

  2. Touch the Service menu.

  3. Touch the Cleaning Page button.

  4. Load plain letter or A4 paper when you are prompted.

  5. Touch the OK button to begin the cleaning process.

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Customer reply replied 6 months ago
did it
still getting faint grey lines on the opposite side of the page
Technician: Harry, Engineer replied 6 months ago

How old is the printer?

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Customer reply replied 6 months ago
About 5 years
Technician: Harry, Engineer replied 6 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one.

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