Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a canon ip3000 and my mac with latest OS of 10.13.3…

Customer Question
Hi I have a...

Hi I have a canon ip3000 and my mac with latest OS of 10.13.3 no longer recognises the canon software to print wirelessly. Do you know if there is any software that i can install for this printer so that it will print wirelessly from my mac? cheers

Technician's Assistant: How are you connecting to your IP3000: wirelessly or by USB?

Wirelessly which i have always done works wirelessly from my husbands mac as he has an older OS

Technician's Assistant: When did you last update the printer driver software?

I tried recently. but there seems to be nothing available that will work on this mac. we updated it recently

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. that's it. from what i can understand and after speaking to apple support, it seems to me that i willl need a new printer UNLESS there is canon ip3000 software that will allow it to be connected to my mac OS 10.13.3

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
3/9/2018
Technician: Richard, Technician replied 5 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I gust got a Canon TS6120 printer but it came with no Mac
I gust got a Canon TS6120 printer but it came with no Mac printer driver. How can I get the driver for Mac OS 10.6.8? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
The disk said it can't be installed on this apple iMac. Mac
the disk said it can't be installed on this apple iMac … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
I have OS 10.13.3 on my MacBook Pro it won't connect to my
I have OS 10.13.3 on my MacBook Pro it won't connect to my Samsung press c460w printer by wireless. The printer is working okay … read more
Richard
Richard
Technician
47,537 satisfied customers
I have a Mac OS High Sierra 10.13.3. I cannot successfully
I have a Mac OS High Sierra 10.13.3. I cannot successfully print with my HL-2770DW. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
759 satisfied customers
The Printer is working fine except it will not print from
Good Morning. The Printer is working fine except it will not print from the computer. It willl print scanned documents … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I hav e a 1900D canon printer and trying to print from a
I hav e a 1900D canon printer and trying to print from a macBook air. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
From New York-I now have a new router-i now use Comcast
from New York-I now have a new router-i now use Comcast Xifinty for my wifi...how do I get mt canon printer to printer wirelessly? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
PC's seem to have no problem connecting wirelessly to the
PC's seem to have no problem connecting wirelessly to the printers: Lanier LD445c Lanier LD 335. But no one in the office has had any luck printing with a MAC to these computers.Any suggestion? I have… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I just purchased a Canon MF8280CW Mac Computer. I 't have a
I just purchased a Canon MF8280CW for my Mac Computer. I don't have a CD drive to install the drivers and I am not wired to the internet, my husband's computer is the "home" computer. Can you help me … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have several canon pima ip3000 printers. I just upgraded
I have several canon pima ip3000 printers. I just upgraded my Mac to El Capitan OS X 10.11.2 The printer utility tells me to get software from you so I can print. Where can I get the software? JB… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Recently purchased Canon All-In-One (MG4220) to work with my
Greetings, recently purchased Canon All-In-One (MG4220) to work with my older G4 Mac. CD software in package did NOT include software for my 10.4.11 OS but went online to Canon, downloaded and install… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I have a HP Photosmart C4780 which I bought brand new about
I have a HP Photosmart C4780 which I bought brand new about 2 years ago from Apple. It has always worked very well until we moved. My husband has been unable to connect it wirelessly at our new house.… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Hi - I have a Pixma M990 that has stopped printing wirelessly.
Hi - I have a Pixma M990 that has stopped printing wirelessly. It won't recognise the coonection port. It can find it by name but won't connect. I've typed in my WEP key but still won't recognise. I j… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My HP Photosmart C7250 printer used to work with my wireless
My HP Photosmart C7250 printer used to work with my wireless (WPA) router just fine. Recentlyl, for no apparent reason, it changed its IP address (spontaneously) from 196.168.0.2 to 196.168.0.3, and m… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Hi, My husband bought a Mac last weekend and a Canon MG6150
Hi, My husband bought a Mac last weekend and a Canon MG6150 all in one printer. We are trying to use it wirelessly. Everytime we try to print it says the printer is offline. It's not offline as far as… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I am trying to set up my sons old Canon PIXMA MP530 Al
I am trying to set up my son's old Canon PIXMA MP530 All-in-One printer to my husband's IMAC and my Apple Laptop. I plugged it into the electrical source, the green light is on "Copy", but, I can't re… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
Hi, I just purchased a macbook pro. This is my first Apple
Hi, I just purchased a macbook pro. This is my first Apple and I a not very familiar with them. I tried to install my Canon MX340, but am having problems getting the printer to operate wirelessly. The… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Hi, I have recently upgraded from Vista to Windows 7 (32 bit
Hi, I have recently upgraded from Vista to Windows 7 (32 bit Home Premium). I have a Canon MP600R printer connected wirelessly. Since upgrading though, I am unable to scan, although the printer itself… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x