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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a new Canon Pixma mx922. I get a paper jam error and

Customer Question

i have a new Canon Pixma mx922. I get a paper jam error and there is no paper jammed in the printer.
JA: What kind of computer or device are you printing from?
Customer: dell and hp won't print from either. it worked fine for several days
JA: How long has this been going on with your Pixma?
Customer: just today
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: What do you mean updat the os?
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: defrag? clear browsing history? i already filled it out and gave my credit card info
Submitted: 8 months ago.
Category: Printers
Expert:  Bhavik Joshi replied 8 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 8 months ago.

Are you getting any error code on your printer ?

Customer: replied 8 months ago.
I did
Customer: replied 8 months ago.
I don't want to pay to connect . Can I do this myself?
Expert:  Bhavik Joshi replied 8 months ago.

Please tell me which code is that

Expert:  Bhavik Joshi replied 8 months ago.

Yes sure, It is an automated notification, Please cancel that.

Customer: replied 8 months ago.
ok. let me try to get it again
Expert:  Bhavik Joshi replied 8 months ago.

ok

Customer: replied 8 months ago.
when i troubleshoot, it says making the canon mx920 series FAX WS the default printer might allow applications ot print to it
Expert:  Bhavik Joshi replied 8 months ago.

ok. Go ahead with it .

Customer: replied 8 months ago.
error 1312
Customer: replied 8 months ago.
There is no paper jam or anything else inside the printer
Expert:  Bhavik Joshi replied 8 months ago.

Please try removing upper and lower casset like this and use torch light or blower once in it ,May be some dust particles are causing this problem:-

http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/screens/t_tr_09_d16.jpg

Expert:  Bhavik Joshi replied 8 months ago.

Did this work for you ?