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I keep getting a error message on my Canon MX922 printer-"

Customer Question
I keep getting a...

I keep getting a error message on my Canon MX922 printer-" RX FAX INFO MISMATCH. What can i do to correct it? It was working fine until recently. Bill Sutker

Technician's Assistant: Are your MX922 's other functions (printing, copying, scanning, etc.) working fine?

Yes, i think so. I don't use this printer very often.

Technician's Assistant: When did this fax issue begin?

I am not sure. I just discovered it yesterday when i tried to fax something. It was ok a few weeks ago.

Submitted: 5 months ago.Category: Printers
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Customer reply replied 5 months ago
Where will I find the answer?
Answered in 2 hours by:
3/9/2018
Technician: Syseng, Engineer replied 5 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,937
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

If the fax line has not changed recently, and if you have not added devices to the phone line used for faxing, I recommend a power reset first as that will drain errors from memory and may resolve the issue. Unplug the printer power cord and unplug all peripherals. Then leave the printer for

about 5 minutes to let all power drain. Then plug the printer power cord

into a wall socket (not a surge protector or power strip) and then plug the

printer back into all peripherals. Then power up the printer and test to see

if the issue is resolved.

Please let me know the result and if you need further assistance.

Thanks,

David.

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Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,937
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