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I am trying to reinstall a c640 printer - can you help.

Customer Question
I am trying to...

I am trying to reinstall a c640 printer - can you help

Technician's Assistant: What's the brand and model of your printer?

Samsung c640 multi fct color laser printer

Technician's Assistant: How long has this been going on with your C640?

Just recently -it cant find printer. I erased some devices , tried installing software again, cant find printer it is on network at specific address

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It shows up in th device and printer list from control panel as Samsung c460 (sorry -reversed number) series (192.168.148.49)

Submitted: 4 months ago.Category: Printers
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Customer reply replied 4 months ago
I just closed all programs down - I have software install disk in drive E: The system may need a reboot and you will need to contact me I need to leave for 15 min in 10 min myhome number is(###) ###-####I am trusting you are not going to touch anything else.
Customer reply replied 4 months ago
do you want secure connect - if so let us do it in 1/2 hr
Answered in 2 hours by:
3/9/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 4 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

What operating system is installed in the computer, where the printer will be installed?

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Customer reply replied 4 months ago
w10,printer currently on network
Customer reply replied 4 months ago
no I amcapable of following suggestions
Technician: Elgin Vega, Computer Hardware Engineer replied 4 months ago

Are you available for a remote session so I can check the problem?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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