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The problem is with my printer. I put in new ink and the…

Customer Question
The problem is with...

The problem is with my printer. I put in new ink and the things are coming out distorted.

Technician's Assistant: Are you getting any error messages? If so, what do they say?

No error message. There are lines running threw everything and the color is off. Faces are all coming out brown, dark brown

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

Always new ones

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 6 months ago.Category: Printers
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Answered in 3 hours by:
3/9/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,906
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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