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The printer will not print. Usb. I have no. I only use the…

Customer Question
The printer will not...

The printer will not print

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

I have no

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I only use the printer for business purposes such as briefs on policies

Submitted: 4 months ago.Category: Printers
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Answered in 2 minutes by:
3/8/2018
Technician: PC_Wizzard, Computer Enthusiast replied 4 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Printers
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Technician: PC_Wizzard, Computer Enthusiast replied 4 months ago

What operating system do you use?

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Customer reply replied 4 months ago
windows 7
Technician: PC_Wizzard, Computer Enthusiast replied 4 months ago

Please follow the steps here

Please switch of your printer

Hold the windows button + R and type in services.msc and hit enter

Look for print spooler and right click on it and stop the service

Now go to c:\windows\system32\spool\Printers and delete all in there

Now go back to services and start the print spooler again

Turn on your printer and test again

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Technician: PC_Wizzard, Computer Enthusiast replied 4 months ago

Did you do the steps above?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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