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Have a WF-2639. Can print from lap-top ok. When trying to…

Customer Question
Have a WF-2639. Can...

Have a WF-2639. Can print from lap-top ok. When trying to make copy from glass I get error saying paper source invalid. Must be a setting issue. Can you help

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Printing is fine. Only get error when trying to make copy

Technician's Assistant: When did you last update the printer driver software?

Got the printer yesterday and loaded disk that came with it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, just need to know what to do so I can make copies

Submitted: 5 months ago.Category: Printers
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Answered in 7 minutes by:
3/8/2018
Technician: Richard Hill, Engineer replied 5 months ago
Richard Hill
Richard Hill, Engineer
Category: Printers
Satisfied Customers: 939
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi,

Please see the following article which provides a step by step process to overcome this issue:

https://epson.com/faq/SPT_C11CE36201~faq-275342

I hope that helps, Best Regards,

Rich

Ask Your Own Printers Question
Technician: Richard Hill, Engineer replied 5 months ago

Hi,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

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Richard Hill
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Category: Printers
Satisfied Customers: 939
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Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.

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