Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Message from the printer office jet 6700 that there is a…

Customer Question
Message from the printer...

Message from the printer office jet 6700 that there is a problem with the printer or ink. New cartridges installed, the printer has been restarted several times still no success, same message.

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I'm not sure, I think it is up to date however. It does not work on any of our computers

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
3/8/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 4 months ago
No change in the printer
Technician: Richard, Technician replied 4 months ago

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Customer reply replied 4 months ago
No thanks! I thought you all were a service from HP. I will contact them for further help. Please remove me from further billing charges.
Technician: Richard, Technician replied 4 months ago

You will need to contact customer service doe all billing questions

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an r3000. I purged all the ink then ran a flushing
I have an r3000. I purged all the ink then ran a flushing solution through till the lines were cleared then left the printer to sit for 6 months. Upon starting it up again I was able to get ink runnin… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
My office jet 6500a is giving error the printhead is not
My office jet 6500a is giving error the printhead is not compatible with printer. Gwen Morgan(###) ###-####… read more
Harry
Harry
3 satisfied customers
MY HP SAYS THAT IT HAS A PROBLEM WITH THE PRINTER OR THE INK
MY HP SAYS THAT IT HAS A PROBLEM WITH THE PRINTER OR THE INK SYSTEM. I HAVE TURNED PRINTER ON AND OFF AND UNPLUGGED IT SEVERAL TIMES BUT I CAN NOT GET PAST THIS MESSAGE. WHAT CAN I DO TO FIX THIS? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I have a HP Office Jet Pro8710 printer. When the original
I have a HP Office Jet Pro8710 printer. When the original ink cartridge was needing to be replaced I purchased a # 952 HP yellow cartridge from a local supplier and replaced it. It does not recognize … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Just put in all new HP print cartridges but paper comes out
just put in all new HP print cartridges but paper comes out almost white when printed. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a HP office jet pro 8600 that will not let me print
I have a HP office jet pro 8600 that will not let me print anymore … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
Our hp printer officejet 6700 does not work. The help screen
our hp printer officejet 6700 does not work. The help screen indicated that it is a problem with the printer o the ink.It also stated that the pinhead is missing or not installed properly. I removed t… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
I bought a 6700 officejet time ago. In fact I bought two at
I bought a 6700 officejet long time ago. In fact I bought two at staples. I set one of them up and never set up the second one. Was setting up the second one starting yesterday, but found out that I h… read more
sjena1982
sjena1982
Bachelor\u0027s Degree
11 satisfied customers
I replaced my yellow depleted cartridge with a new one.
I replaced my yellow depleted cartridge with a new one. However, I continue to receive the same error message. I checked the new installed cartridge and it appears to be filled. So, why does my 8610 p… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I think my trusty Canon PIXMA MX870 just died. I was
I think my trusty Canon PIXMA MX870 just died. I was replacing the print cartridges. When I finished, and closed the machine, I heard a grinding noise. I turned off the printer, tried to restart, but … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Out of the blue the HP8600 messages that the printhead is
Out of the blue the HP8600 messages that the printhead is missing or problem. I turned off and on several times. I unplugged and replugged in. I uninstalled the printhead, removed the cartridges and r… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I replaced all of the ink cartridges in HP6700 an it shows I
I replaced all of the ink cartridges in HP6700 an it shows I have all four full cartridges, howerver when I print I get nothing but a blank sheet … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I am getting a message of printer failure. I have replaced
I am getting a message of printer failure. I have replaced the ink cartridges but still get the error message. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
What thinner is used in HP Office Jet 6700 print cartridges.
What thinner is used in HP Office Jet 6700 print cartridges. I suspect it is alcohol. To replace what % should I use?… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Oxf1 is showing up on my pinter after installing ink
oxf1 is showing up on my pinter after installing ink cartridge … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Two months old HP Officejet 6700 needs cartridge replacement so soon.
HP 6700 tells me it won't print till empty cartridges are replaced. I've had this printer 2 months and have never used magenta. Now I'm being told it wont print till that cartridge is replaced. Is the… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I am setting up for the first time a Brother MFC-J415W Printer.
I am setting up for the first time a Brother MFC-J415W Printer. I have followed instructions to install the ink cartridges but it continues to report that it cannot detect. I have repeated the procedu… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
Hi, my black ink just prints with a shadow, have put in new
Hi, my black ink just prints with a shadow, have put in new ink, cleaned heads and aligned printer. still same results. what do I do now?… read more
PrinterExpert
PrinterExpert
Master in Computer
318 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x