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It is no longer connected and will not print a document. HP…

It is no longer...

It is no longer connected and will not print a document.

Technician's Assistant: What's the brand and model of your printer?

HP OfficeJet Pro 8610

Technician's Assistant: How long has this been going on with your OfficeJet?

Started this morning...

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Don't know

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 minutes by:
3/8/2018
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,960
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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How have you connected the printer to computer?

Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,960
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Printers Specialists are ready to help you
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Kamil Anwar
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,960
6,960 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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