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Stopped printing. HPDeskJet710C. About two weeks. Never to…

Stopped printing Technician's Assistant:...

Stopped printing

Technician's Assistant: What's the brand and model of your printer?

HPDeskJet710C

Technician's Assistant: How long has this been going on with your printer?

About two weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never to my knowledge

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I guess not

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Answered in 5 minutes by:
3/8/2018
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 5 months ago
NO There cwere two connections I disconnected the square one ..Was that correct

The one that goes to the power socket

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
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Customer reply replied 5 months ago
How long is this going to take

Are you on a windows computer?

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Customer reply replied 5 months ago
a Windows 7
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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

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