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It's telling me to insert cassette 1871, Cannon Pixma 490.

It's telling me to...

It's telling me to insert cassette 1871,

Technician's Assistant: What's the brand and model of your printer?

Cannon Pixma 490

Technician's Assistant: How long has this been going on with your Pixma?

Just got it yesterday brand new in box

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

A few day's ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I had a hp printer on it. And it worked for a couple of months and than just quit.

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Answered in 9 minutes by:
3/8/2018
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,642
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please follow the instructions in the link below.

http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX490%20series/EN/ERR/1871.html

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,642
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,642
6,642 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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