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I have a HP B21 Photosmart All in One printer. It will not
I have a HP B21 Photosmart All in One printer. It will not print (blank pages come out) I have installed all new ink cartridges and then replaced the print head. No change in the failure. Keeps tellin… read more
Nathan
Nathan
Bachelors of Science
1,528 satisfied customers
I installed a new 524XL black in my Photosmart 7520,but
I installed a new 524XL black in my Photosmart 7520,but there is no black ink. I have cleaned and aligned the printer. Staples said I might need a new computer although I printed in the morning and ol… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
Black print head is not printing. I have all new color and
black print head is not printing. I have all new color and black cartidges installed. I have run the ink jet head cleaner several time since installing new cartridges. Model HP photosmart 6525 … read more
Justin Johnson
Justin Johnson
Owner
3,273 satisfied customers
Diagnostic shows no black color. New black cartridge
Diagnostic shows no black color . New black cartridge installed and diagnostic printed page prints in black. Black print does not show up when attempting a print wirelessly - all other colors show up.… read more
Josh
Josh
It Support Specialist
Associate Degree
7,353 satisfied customers
Replaced black ink cartridge and now will not print black.
replaced black ink cartridge and now will not print black. Tried another new HP cartridge same problem. Did head cleaner and also alignment but that failed. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,894 satisfied customers
I installed a new 564 black ink and paper comes out blank
I installed a new 564 black ink and paper comes out blank and a small red X appears on my screen - the other three colors have been in for over a year- thanks for any help … read more
Josh
Josh
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Associate Degree
7,353 satisfied customers
I have a cannon ip 2702 and I recently changed the ink now
I have a cannon ip 2702 and I recently changed the ink now it is not printing the whole document only parts? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
504 satisfied customers
I made a test print after changing the black ink, but black
hello, i made a test print after changing the black ink, but black is not working! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,894 satisfied customers
I've replaced all 4 inks and the black won't print. When I
I've replaced all 4 inks and the black won't print. When I ran diagnostics the rectangles were colored in, but the black was blank. I've reloaded three times and even exchanged the black cartridge for… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,894 satisfied customers
My HP Photosmart 6520 will no longer print black. Other
My HP Photosmart 6520 will no longer print black. Other colors are OK. … read more
Charlie
Charlie
Field engineer
Associate Degree
356 satisfied customers
We installed five cartrdides (new) into printer after
We installed five cartrdides (new) into printer after finally figuring out that the fifth cartridge on the left had to be a PHoto Ink 564. But it is still not printing in black. This has been an ordea… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I have HP photosmart 6525. I installed a new black cartridge
I have HP photosmart 6525. I installed a new black cartridge but it won't print. The other cartridges appear to be ok. I took the cartridge back to Staples where they informed me the cartridge is fine… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a HP Photosmart 6525. The black ink prints as. The
I have a HP Photosmart 6525. The black ink prints as gray. The Quality diagnostic shows the black column as white. The rest of the colors are ok. There is a new black cartridge in the printer. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Have photosmart 6525 series printer that is not printing
Have photosmart 6525 series printer that is not printing dark black. Have changed cartridge, done printhead cleaning, printhead allignment, and everything else recommended, but problem not fixed. What… read more
Richard
Richard
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IT Manager, Consultant
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I have an HP C309g printer with a special photo drawer for
I have an HP C309g printer with a special photo drawer for 4x6 and 5x7 photos. Following a recent change of 3 ink cartridges, anything sent through the drawer comes out way off color. At first I thoug… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I recently changed my USB hub. I put the printer asside at
I recently changed my USB hub. I put the printer asside at a 90 degree angle from normal position during the changeover. When I went to print a document, I received an error message saying that I had … read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
66 satisfied customers
my officejet d135 keeps messaging Scanner Failure upon start
my officejet d135 keeps messaging Scanner Failure upon start up and instructs that it be turned off and restarted. I have done this many times to no avail. message keeps popping up. no indicators in r… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,086 satisfied customers
I have just bought an HP F2480 printer and am trying to install
I have just bought an HP F2480 printer and am trying to install the software, but it will not complete the installation and I am getting a message to contact you for a download. Also I cannot fit the … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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