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We have an Officejet 6600 printer and are trying to get FAX…

Customer Question
We have an Officejet...

We have an Officejet 6600 printer and are trying to get FAX function to work. We have newly installed dedicated FAX line installed by phone company technician. We had business associate send us a FAX, but it did not come through, even though the printer FAX function showed a record of attempted incoming FAX. We also did outbound test and it did not go through on the receiver's end. Don't know what to do next.

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Printing and copying are fine. Haven't tried scanning.

Technician's Assistant: When did this fax issue begin?

We just got it set up two days ago.

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
3/8/2018
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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Customer reply replied 6 months ago
We are no longer interested in accessing your assistance. We called the phone technician who set up the FAX line and he was in the neighborhood and stopped by to look at it and fixed whatever the problem was.
Technician: Kris R, Computer Hardware Engineer replied 6 months ago

Okay great, would you like me to cancel this?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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