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My MB 2300 will not connect to my Lenovo on windows 10. It…

Customer Question
My MB 2300 will...

My MB 2300 will not connect to my Lenovo on windows 10. It says printer in default mode

Technician's Assistant: What's the brand and model of your printer?

Canon mb2300

Technician's Assistant: How long has this been going on with your MB2300?

Just recently

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Havent

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes if I connect the printer to the router via a lan cable it works

Submitted: 5 months ago.Category: Printers
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Answered in 51 minutes by:
3/8/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 5 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer to the computer? Using USB cable?

Do you have a printer USB cable with you?

Are you able to copy like Xerox (photocopy) without using the computer?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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11+ yrs experience, inkjets & lasers, from huge to portable

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