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Why does my hp 8740p elitebook only runs at 1.2gh instead of…

Customer Question
Why does my hp...

Why does my hp 8740p elitebook only runs at 1.2gh instead of rated 2.6gh

Technician's Assistant: How long has this been going on with your 8740P?

Since day one. I did see several days where it ran faster then slowed back down

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1021

?? Several times in the last few months

Submitted: 5 months ago.Category: Printers
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Customer reply replied 5 months ago
Workload does NOT change the running freq. When it ran fast for awhile I don't remember doing anything different. Just noticed Task Master said 2.6Gh instead of usual 1.2Gh. Couple of days later it dropped back by itself. No apparent reason.
Answered in 5 hours by:
3/8/2018
Technician: Electronics Pete, Engineer replied 5 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,615
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 5 months ago

The HP 8740p should have a 2.5GHz processor inside it.

What is Task Manager saying?

Can you attach a screenshot?

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Customer reply replied 5 months ago
here is task masterCPUIntel(R) Core(TM) i5-3320M CPU @ 2.60GHzBase speed: 2.60 GHz
Sockets: 1
Cores: 2
Logical processors: 4
Virtualization: Disabled
Hyper-V support: Yes
L1 cache: 128 KB
L2 cache: 512 KB
L3 cache: 3.0 MBUtilization 5%
Speed 1.20 GHz
Up time 1:22:53:14
Processes 171
Threads 2324
Handles 68285The RUN speed never exceeds 1.2 HGz independent of load.
Technician: Electronics Pete, Engineer replied 5 months ago

Does the run speed increase if you open a lot of different programs at the same time?

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Customer reply replied 5 months ago
No change when load is increased, or any other changes that I make.
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Electronics Pete, Engineer
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