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I was connected to wifi and on the weekend took my printer…

Customer Question
I was connected to...

I was connected to wifi and on the weekend took my printer to a friend's house and connected my computer and printer via usb as I was not connected to their wifi;

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Now I am at home and trying to connect back to my wifi. I do not have a usb cable at home to connect.

Technician's Assistant: When did you last update the printer driver software?

Probably when it was installed, unless it does it automatically. I don;t know any other way to do it.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

There is a message on the printer saying that the latest firmware is available bit I don't know how to instal that either.

Submitted: 5 months ago.Category: Printers
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Answered in 11 minutes by:
3/8/2018
Technician: Tech Ben, Information Systems Manager replied 5 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please elaborate the issue you are facing? Are you saying that you are unable to connect the printer to your computer now?

Thanks,

Kumar

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Customer reply replied 5 months ago
Unable to connect as I do not have a cable. Would prefer to fix from this end.
Technician: Tech Ben, Information Systems Manager replied 5 months ago

Okay. Can you please let me know the model of your printer? You will need a new driver.

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Technician: Tech Ben, Information Systems Manager replied 5 months ago

Which operating system do you use?

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Customer reply replied 5 months ago
Canon MG7675
Customer reply replied 5 months ago
Sorry should be Canon 5765
Technician: Tech Ben, Information Systems Manager replied 5 months ago

Do you use Windows or a Mac?

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Customer reply replied 5 months ago
Windows 10
Technician: Tech Ben, Information Systems Manager replied 5 months ago

Great!! Let me check for the driver.

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Technician: Tech Ben, Information Systems Manager replied 5 months ago

Here you go. Below is the driver link. Please download the same.

Now, once download is complete. Please follow onscreen instructions. It will ask you to search the Printer in Network. Let me know if it does not.

http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwNjAwMjAx&cmp=ABR&lang=EN

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Customer reply replied 5 months ago
OK thank. Will you wait until I instal it or have you finished? This will only instal on the computer. How will the printer recognize it?
Technician: Tech Ben, Information Systems Manager replied 5 months ago

Yes, I am here. Its the computer that will recognize the printer. Please proceed with installation.

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Customer reply replied 5 months ago
Have the LAN setting screen which has two selections : CHANGE LAN or WIRELESS LAN SETUP. Which do I select?
Technician: Tech Ben, Information Systems Manager replied 5 months ago

Wireless LAN Setup

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Customer reply replied 5 months ago
CABLELESS SETUP or STANDARD SETUP
Technician: Tech Ben, Information Systems Manager replied 5 months ago

Cableless, since we dont have a cable.

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Customer reply replied 5 months ago
The computer wants to know if I want to connect
BY ENTERING A PASSWORD
CONNECT TO ACCESSABLE ACCESS POINT
OTHER METHODWhich one?
Customer reply replied 5 months ago
Mr. Kumar, did you receive my last question asking how to connect?
Technician: Tech Ben, Information Systems Manager replied 5 months ago

Password

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Technician: Tech Ben, Information Systems Manager replied 5 months ago

I apologize, I was having Dinner. I hope you remember your Wifi Password. I am hoping, it needs that.

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Customer reply replied 5 months ago
Thought we had been disconnected so I selected OTHER METHOD and WIRELESS CONNECTION. This was not successful so I will now havemto start again. Just starting now. Hope I can remember the password ***** Think so.
Technician: Tech Ben, Information Systems Manager replied 5 months ago

Lets hope for the best.

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Customer reply replied 5 months ago
Now what do I click.
STANDARD SETUP
WPS
OTHER SETUP
Technician: Tech Ben, Information Systems Manager replied 5 months ago

Let's go Standard Setup.

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Customer reply replied 5 months ago
Have entered all the relevant information but printer has just returned to the startup screen to restart the installation. Think this is a waste of time and I do not have any more time today. Will just go and purchase a cable to connect printer and computer. Sorry for wasting your time.
Technician: Tech Ben, Information Systems Manager replied 5 months ago

That's fine. Do you want me to give a try. I can do a remote assist to your system. Alternatively, you can get a cable.

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Customer reply replied 5 months ago
Will just get a cable. Thank you for your patience.
Technician: Tech Ben, Information Systems Manager replied 5 months ago

Thank You so much. Have a great day ahead.

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Customer reply replied 5 months ago
Thank you. You too. Bye.
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