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I've lost my instillation cd but I believe I registered my…

Customer Question
I've lost my instillation...

I've lost my instillation cd but I believe I registered my printer. It's an HP Photosmart 6525. What can I do to get my printer working?

Technician's Assistant: What HP model do you have?

SDGOB-1241

Technician's Assistant: How long has this been going on with your HP printer?

I haven't used it for ages because my PC was inoperable. Now I've got a new PC and want to use my printer

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

An hour ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Thanks for your help Pearl. Love your name BTW

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
3/8/2018
Technician: Mr.Med, Computer Enthusiast replied 6 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Printers
Satisfied Customers: 2,412
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Mr.Med, Computer Enthusiast replied 6 months ago

I'm sorry about the issue, What operating system are you running please? Windows or Mac

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Customer reply replied 6 months ago
windows 10
Technician: Mr.Med, Computer Enthusiast replied 6 months ago

Please download and install the driver of your HP printer from the following link : https://support.hp.com/us-en/product/hp-photosmart-6520-e-all-in-one-printer-series/5169038/model/5169040/drivers

Let me know if you need more help

Thank you

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Customer reply replied 6 months ago
do I need to have my printer plugged in to the electrical wall socket? Or can I just use the USB?
Technician: Mr.Med, Computer Enthusiast replied 6 months ago

I'm sorry for delay in replying, yes you have to plug the printer in the electrical wall socket and to turn it on, then t plug it to a usb port

Let me know the result

Thank you

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Technician: Mr.Med, Computer Enthusiast replied 6 months ago

Has everything worked out ? Do you still need help please?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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