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I had to uninstall my HP 5660 printer and when I

Customer Question
I had to...

I had to uninstall my HP 5660 printer and when I reinstalled, the printer icon is not on my desktop. Can yo please help? Windows 10.

Technician's Assistant: What kind of computer or device are you printing from?

ASUS Desktop

Technician's Assistant: How long has this been going on with your 5660?

For about the last 4 hours. The scanner portion on the printer quit working, so I unstalled and reinstalled. That's when I didn't get the icon back. Without it, I do not know how to launch the scanner

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 9 minutes by:
3/7/2018
Technician: Harold Hanna, Engineer replied 6 months ago
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello my name is ***** ***** I will attempt to assist you with your problem today. Give me a moment while I look up the applications for your printer.

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Technician: Harold Hanna, Engineer replied 6 months ago

Are you wanting the link to install this yourself or have me log in to your machine and complete the installation for you?

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Customer reply replied 6 months ago
I can do it myself, if I know the correct procedure.
Customer reply replied 6 months ago
NO I do not want to switch to remote session
Technician: Harold Hanna, Engineer replied 6 months ago

OK great. This is the website for your printer --

https://support.hp.com/us-en/product/hp-envy-5660-e-all-in-one-printer-series/6809225/model/6809226/drivers

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Technician: Harold Hanna, Engineer replied 6 months ago

Sorry about that, it attempts asking automatically for people who are not good at computers and require the remote assistance. We do not need to worry about that. The link above is the link to your printer. You will click GO and it should detect your version of Windows and then the Download link will be at the bottom right.

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Technician: Harold Hanna, Engineer replied 6 months ago

You will want the one that states - HP ENVY 5660 e-All-in-One Printer Series Full

Tell me if you do not see the link or any other errors appear.

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Technician: Harold Hanna, Engineer replied 6 months ago

Are you having any trouble with the installation of the printer drivers?

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Technician: Harold Hanna, Engineer replied 6 months ago

Please let me know if the drivers helped for you. If they did, please rate my level of assistance from 1 to 5 stars. Thanks!

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Harold Hanna
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 342
342 Satisfied Customers
Experience: Sr System Administrator at General Dynamics

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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