Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

New computer-unable to connect with printer. Wireless. Not…

Customer Question
New computer-unable to connect...

New computer-unable to connect with printer

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Not sure

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/7/2018
Technician: technicalcat, Consultant replied 4 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,580
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using this service. My name is ***** ***** I will help you now.

What is the make(brand) and model of this printer?

NOTE: To reply to me, please type your message in the box below and click the button to send.

Ask Your Own Printers Question
Customer reply replied 4 months ago
hp envy 5642
Technician: technicalcat, Consultant replied 4 months ago

Have you already connected the printer to your wireless network? This is usually accomplished by using the buttons and small screen on the printer itself (not your computer)

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Unable to connect my Samsung computer to my Epson WF-2540
Unable to connect my Samsung computer to my Epson WF-2540 printer since Window 10 invasion … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Sorry, I was interrupted while filling out the form you
Sorry, I was interrupted while filling out the form you sent. I need to start over. My printer isn't connected to the wireless network. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
50 satisfied customers
Unable to connect wireless. I am unable to connect
unable to connect wireless JA: How are you connecting to your printer: wirelessly or by USB? Customer: I am unable to connect wirelessly JA: When did you last update the printer driver software? Custo… read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
I have a HP officejet pro 8740. It says it is connected to
I have a HP officejet pro 8740. It says it is connected to the network but I have a dozen print jobs waiting to print and nothing will print. says it is in error. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I've been trying to download software for my HP Officejet
Good morning! I've been trying to download software for my HP Officejet 6500 Wireless 709n with my operating system MAC OS Sierra. Unable to connect them … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
I have used my printer to print items off google search, but
I have used my printer to print items off google search, but am unable to print a letter off Pages … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
Have IPad. About three years old. No capacity to work with
Have IPad. About three years old. No capacity to work with wireless printer. Do you have an IPad that will? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am not able to print. I am unable to set up the wireless
I am not able to print. I am unable to set up the wireless wizard. I think that i am not connecting to the correct driver … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am unable to configure my MG5420 printer to print wireless
I am unable to configure my MG5420 printer to print wireless from my iphone & iPad. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a HP Photosmart Plus B210 All-in-One series printer
I have a HP Photosmart Plus B210 All-in-One series printer that I am unable to print to from my mac which previously printed to without complications until i got a new internet modem. My computer prin… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I am trying to get my macbook retina to print to an HP Officejet
I am trying to get my macbook retina to print to an HP Officejet Pro 8600 for the first time and it is not working. The printer shows up on the computer in the bar on the bottom and when I click on it… read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
I need to get my Kodak ESP 7250 printer connected to my home
I need to get my Kodak ESP 7250 printer connected to my home network after installation of Prism TV.… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
I installed a new Netgear wireless router. Both laptop (MacBook,
I installed a new Netgear wireless router. Both laptop (MacBook, OS X version 10.6.8) and printer (HP C6180 AIO) see the router, but the the laptop doesn't see the printer. I uninstalled and reinstall… read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
attempting to install new brother wireless printer MFC-J835DW...at
attempting to install new brother wireless printer MFC-J835DW...at the installation point to connect temp usb cable to the printer....unable to get the install cd to show "next"...have a double sided … read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
Hi I have bought a new HP computer yesterday and connected
Hi I have bought a new HP computer yesterday and connected the pc which working fine. I have hp photosmart wireless printer which I am unable to get connected to PC & print.This printer is also fairly… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
I have a mfc-8890dw and the wireless connection seems to be
I have a mfc-8890dw and the wireless connection seems to be not functioning. How do I get it working again? Daphne Mackey… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
New wireless printer with error message and unable to download
New wireless printer with "error" message and unable to download Nook books..something is hooked up wrong as the printer has wireless light on and printed when it was connected to laptop.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Computer Dell Netbook OS Windows 7 Starter Issue OS sees
Computer: Dell Netbook OS: Windows 7 Starter Issue: OS sees the Canon MX870 over the wireless network, but is unable to connect to it in order to print (comes up as offline). Can see the printer as a … read more
D. Marino
D. Marino
Independent Comp./Net. Security Pro
Vocational, Technical or Trade Scho
133 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x