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Can't get Viasat Wi-Fi to connect to Epson 3640, Wireless.

Customer Question
Can't get Viasat Wi-Fi...

Can't get Viasat Wi-Fi to connect to Epson 3640,

Technician's Assistant: How are you connecting to your Epson printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Today

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Had downloaded program from Epson several months ago when I had similar problems and it worked well for a while, but slowly returned to not responding.

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 49 minutes by:
3/7/2018
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,906
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
just wasting time waiting.
Customer reply replied 6 months ago
Still waiting.
Technician: Harry, Engineer replied 6 months ago

Do you see any error messages?

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Customer reply replied 6 months ago
No error messages.
Customer reply replied 6 months ago
I don't like this process. Too long to get a resolution. Cancel my "membership". Thank you, ***** *****
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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