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We have a MacBook Air which has recently been upgraded to OS
We have a MacBook Air which has recently been upgraded to OS High Sierra 0.13.6. Our Epson XP-420 still prints but won't scan. An error message (-9923) comes up. I've tried going to the support page a… read more
Jon
Jon
Bachelors Degree
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My Epson xp 600 printer is attached with a cable to my
My Epson xp 600 printer is attached with a cable to my computer. However I cannot see the ink levels and now I can't scan with it because it says I am not connected to the computer. How do I connect i… read more
Michelle
Michelle
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Bachelor's Degree
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Using MacBook Air, OS High Sierra. Have Epson 840 and Epson
Using MacBook Air, OS High Sierra. Have Epson 840 and Epson 645. Neither will print properly. Repeated error "the printer is not connected." … read more
Ameen Khan
Ameen Khan
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I have misplaced my cd rom for my printer and need to reload
Hi, I have misplaced my cd rom for my printer and need to reload the info onto my computer. I had my computer updated and all the info that was on it was erased. Is there a way for me to get my printe… read more
Shefin
Shefin
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I just bought a new MacBook and it doesn't have the software
I just bought a new MacBook and it doesn't have the software for me to use my Epson Stylus CX6000 with. My MacBook is running OS High Sierra version 10.13.4. Can I get software for it so I can use my … read more
Satchi
Satchi
Bachelor's Degree
2,503 satisfied customers
I have just purchases a c88 printer from Amazon.When i tried
I have just purchases a c88 printer from Amazon.When i tried to install a driver there is no such thing for a mac os x 10.13.3 high sierra. It looks as if I will need to send it back. Can you tell me … read more
Nathan
Nathan
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I just updated my MacBook Pro to macOS High Sierra 10.13 and
I just updated my MacBook Pro to macOS High Sierra 10.13 and now I can't use my Epson Word Force WP-4530 (WiFi) printer. … read more
Kris R
Kris R
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Recently purchased an XP 15000. Am trying to print &W prints
Recently purchased an XP 15000. Am trying to print B&W prints but they all have a strong magenta color cast. Have tried everything I can think of to fix. Am printing from 2018 photoshop files. What am… read more
David L
David L
Bachelor's Degree
5,449 satisfied customers
There are lines across. I have EPSON STYLUS NX420. I have
There are white lines across. I have EPSON STYLUS NX420. I have done nozzle check and head cleaning and problem is not corrected. Please help!! … read more
David L
David L
Bachelor's Degree
5,449 satisfied customers
The red is not printing properly. Epson XP-810. Just
I was in touch not so long ago as I changed server and opgraded my mac and the scanner didn't work but it does now - I am High Sierra on my Mac… read more
Kris R
Kris R
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After updating to High Sierra, my Mac cannot see my WF4630
After updating to High Sierra, my Mac cannot see my WF4630 although other computers on my internet can. … read more
Ashik
Ashik
Master's Degree
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Just upgraded my iMac to MacOs High Sierra and downloaded
Just upgraded my iMac to MacOs High Sierra and downloaded and installed the Epson Printer update for my WF-3520 from Apple but I still cannot print - do I need to install a new driver? … read more
Ashik
Ashik
Master's Degree
9,533 satisfied customers
I have an Epson Stylus Photo RX620 all-in-one. I updated my
I have an Epson Stylus Photo RX620 all-in-one. I updated my MacBook Pro to OSX El Capitan v. 10.11.6 and now the scanner does not work. Do I need to update printer driver? … read more
Ashik
Ashik
Master's Degree
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I bought an Epson Perfection V550 scanner. I am not able to
I bought an Epson Perfection V550 scanner. I am not able to download the software because I have a Max [OS 10.12.3]. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Epson cx3800 will not print since I started Sierra on my
epson cx3800 will not print since I started Sierra on my Mac. what driver ? do I need … read more
Damian Costa
Damian Costa
Owner
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181 satisfied customers
Just upgrades to mac os sierra and i got an error code 9923
hi just upgrades to mac os sierra and i got an error code 9923 cannot connect in scanner mode … read more
Dustin
Dustin
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I have a cx6400 printer/scanner and am printing a 4x6 photo.
I have a cx6400 printer/scanner and am printing a 4x6 photo. It has never been a problem before but now there are vertical distortion lines all across the photo about 3/8 inch apart. Color also seems … read more
D.M. Sutton
D.M. Sutton
Junior Technician
Associate Degree
10 satisfied customers
I have an Artisan 810. My Operating system is MAC. The product
I have an Artisan 810. My Operating system is MAC. The product has functioned well for about a year. Suddenly the scanner function has ceased operation. I cannot access the scanner from the computer. … read more
Daniel
Daniel
Mac Expert
High School or GED
4,738 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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