Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Canon 7720 printer. I have been installing new ink…

Customer Question
I have a Canon...

I have a Canon 7720 printer. I have been installing new ink cartridges. They click in but do not light up. When the cartridge holder moves across it makes a strange scraping sound. I cannot figure out what to do to make it work.

Technician's Assistant: Is this the first time you've had to change the ink for your 7720?

No, this is the second time. It worked fine the first time

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Printer Expert, I'll connect you shortly.

Customer:***@******.***

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
3/7/2018
Technician: Kris R, Computer Hardware Engineer replied 5 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a canon printer and scanner i have put ink in and it
i have a canon printer and scanner i have put ink in and it comes up with the warning light and says ink cartlidge not fitted properly and the scanner bar does not move when its turned on … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
How do I change ink cartridge? canon pixma mx492 ink
how do I change ink cartridge ? JA: What is the exact make and model of your printer? And what kind of cartridges are you using? Customer: canon pixma mx492 ink cartridge is canon PG-245XL JA: What ki… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
The door doesn't open to allow me to replace my ink
The door doesn't open to allow me to replace my ink cartriges … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a Canon MP810 Pixma printer which was working today
I have a Canon MP810 Pixma printer which was working today but when I glanced over the LCD screen was black and the orange light beside the green power light was flashing so I turned the printer off a… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My Canon MP 830 printer had been working just fine, but now
My Canon MP 830 printer had been working just fine, but now it shows an Error Code 6500, which I can't find in the User's Guide. The copy light and alarm light are flashing. The S/N is S729A0039401. T… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
have an Epson stylusC88 started making a scraping noise
have an Epson stylusC88 started making a scraping noise when printing and now won't print. Makes a noise like a pager going off and the middle button is flashing red. Of course I cannot find my instru… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I have a Canon Mp470 and Im failing to reinstall the new ink
I have a Canon Mp470 and I'm failing to reinstall the new ink cartridges I purchased. I also am not able to locate mt owners manual..........please route me to an on line manual to get more detailed i… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
Have Canon MP620B printer for about 2 years. No problems until
Have Canon MP620B printer for about 2 years. No problems until today. It started printing pages with lines missing or smudged, etc. I performed all maintenance settings available on printer. Ran all i… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a Canon i860 Desktop Photo Printer that has worked just
I have a Canon i860 Desktop Photo Printer that has worked just fine for 7 years. Yesterday, however, the error message light began flashing - five flashes between green lights--which indicated a probl… read more
Mike6708
Mike6708
Enrolled in associates degree
579 satisfied customers
My Canon PIXMA MP460 printer is not functioning and an Error
My Canon PIXMA MP460 printer is not functioning and an Error Code 5100 is showing in the display window, plus the ON/OFF and Alarm lights are flashing alternately. What can I do to get my printer work… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Need to change Ink Cartridge on Epson 400 Ink Jet. How do
Need to change Ink Cartridge on Epson 400 Ink Jet. How do you move it into position to Change. Carrage is over to the Rigjt, can't get in… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a Pixma MP150 Canon printer. I have connected it to
I have a Pixma MP150 Canon printer. I have connected it to my comuter but it is not responding to my request to print a page displayed on my computer. The Canon is displaying as follows: 1. On/Off lig… read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
I have a Canon mp480 all-in-one printer and it is giving me
I have a Canon mp480 all-in-one printer and it is giving me the error code 5100. How can I fix this?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I changed all the cartridges at the same time without going
I changed all the cartridges at the same time without going through the steps to bring each one to the out of ink symbol and now both red lights are flashing and the green light is off. The printer wi… read more
DanStreet
DanStreet
Repair Technician
taking night classes
18 satisfied customers
i have a cannon pixma mp 460 which stopped working recently.
i have a cannon pixma mp 460 which stopped working recently. error code 5100. the paper is not jammed. any items how to override this error message?… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Printer MX310 changing ink cartridge initial problem. Unable
Printer MX310 changing ink cartridge initial problem. Unable to engage 40 black fine cartridge. ON/OFF light continuous blink w/ alarm light continuous blink.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I am having trouble with my Pixma ip3500 not reproducing colors.
I am having trouble with my Pixma ip3500 not reproducing colors. I have cleaned the print heads many times and then printed a test pattern. Alignment is fine and sometimes the blue, red and yellow lin… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Am getting a flashing black ink light along with an intermitent
Am getting a flashing black ink light along with an intermitent 5 followed by an E on my MP150. Please reply. Reg Jeffery… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x