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I cannot scan images from my printer to the computer. Jim…

Customer Question
I cannot scan images from...
I cannot scan images from my printer to the computer. Jim
Submitted: 4 months ago.Category: Printers
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Answered in 1 minute by:
3/7/2018
Technician: technicalcat, Consultant replied 4 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,588
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using this service. My name is ***** ***** I will help you now.

What is the make (brand) and model of the printer?

Connected with USB direct to computer, or wireless?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 4 months ago
Canon printer Model MG5420 No!
Technician: technicalcat, Consultant replied 4 months ago

Connected with USB direct to computer, or wireless?

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Customer reply replied 4 months ago
I cannot scan images from Canon Printer
to computer Model MG5420 Wireless
Technician: technicalcat, Consultant replied 4 months ago

OK. What happens when you try to scan? Do you see any errors on the computer, or on printer display?

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Customer reply replied 4 months ago
Never got a response from previous expert. jim
Technician: technicalcat, Consultant replied 4 months ago

OK. What happens when you try to scan? Do you see any errors on the computer, or on printer display?

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Customer reply replied 4 months ago
No errors occur on computer or printer. Jim
Technician: technicalcat, Consultant replied 4 months ago

Hello, do you still need help with this issue?

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Customer reply replied 4 months ago
please call(###) ###-####
Technician: technicalcat, Consultant replied 4 months ago

Jim,

Please accept the offer for remote service , which includes phone support, and then give me a time (EST) that you will be available. I will endeavor to reach you then, or if you are online now, just reply to this message. Thanks.

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Customer reply replied 4 months ago
I still cannot scan from Canon printer to computer. Jim PS Can you help me?
Customer reply replied 4 months ago
The printer is Model MG5420 Canon.
Technician: technicalcat, Consultant replied 4 months ago

Jim,

I am available, and can call and connect to fix this for you now. Please accept the offer I have send for remote service, which includes phone support. Thank You.

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Customer reply replied 4 months ago

I do not want a phone CALL just AN ANSWER TO MY ORIGINAL QUESTION. jAMES cAPPXXXX

Technician: technicalcat, Consultant replied 4 months ago

Sorry Jim, I was confused as you had earlier sent your phone number asking for a call.

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