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I have not used my hp 500 for several months but when I

Customer Question
I have not used...

I have not used my hp 500 for several months but when I turned it on themessage '

Technician's Assistant: What HP model do you have?

Hp 500

Technician's Assistant: How long has this been going on with your HP printer?

Han]ve not used it for several months - it was printing great.I have just turned it on and it says system error 21:10, and severe error ox(###) ###-####

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't remember - some time ago.

Submitted: 4 months ago.Category: Printers
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Answered in 20 minutes by:
3/7/2018
Technician: Eldon, Engineer replied 4 months ago
Eldon
Eldon, Engineer
Category: Printers
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

Can you give me the complete model number of the printer, please?

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Technician: Eldon, Engineer replied 4 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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