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Trying to set up initialize the printer and got stuck on the…

Customer Question
Trying to set up...

Trying to set up initialize the printer and got stuck on the wifi installation steps. no wifi display on the printer lcd

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Brand new firtst time

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just trying to get this thing working on my wifi...phone and computer

Submitted: 3 months ago.Category: Printers
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Answered in 19 minutes by:
3/7/2018
Technician: Sheri, Expert replied 3 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 710
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Is the computer you are setting up the printer on a PC or Mac? If PC, what version of Windows? Let me know so we can go to the next step.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Customer reply replied 3 months ago
dell windows 10
Customer reply replied 3 months ago
dell laptop
Technician: Sheri, Expert replied 3 months ago

Thanks. What is the brand and model of the printer?

Ask Your Own Printers Question
Customer reply replied 3 months ago
Brother Mac-j985dw
Technician: Sheri, Expert replied 3 months ago

Please click on the link below and download the "Full Driver and Software Package". Once downloaded, unplug the printer from the computer, run the software and follow the prompts. It will walk you through setting up the wireless.

http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcj985dw_us_eu_as&os=10012

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 3 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 3 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Sheri
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 710
710 Satisfied Customers
Experience: Owner/Consultant at Computer Rescue, Inc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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