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I have a Samsung ML 2010 printer. I have a paper jam...can…

Customer Question
I have a Samsung...

I have a Samsung ML 2010 printer. I have a paper jam...can you help

Technician's Assistant: What Samsung model do you have?

ML 2010

Technician's Assistant: How long has this been going on with your Samsung printer?

Just happened today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have no idea what you mean by OS

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

No, thanks

Submitted: 4 months ago.Category: Printers
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Customer reply replied 4 months ago
Just wondering when I'll hear back from the technician. Thanks
Answered in 2 hours by:
3/7/2018
Technician: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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Customer reply replied 4 months ago
I was going to call you to let you know I've fixed it. Will I be charged $48?
Technician: Kris R, Computer Hardware Engineer replied 4 months ago

No If you like I can cancel this and request you a refund?

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Customer reply replied 4 months ago
please cancel my request and issue a refund. Thsnksy
Technician: Kris R, Computer Hardware Engineer replied 4 months ago

OK I have flagged this to customer support.

I will not be able to reply atthis point

thanks

Kris

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Customer reply replied 4 months ago
Please cancel my request as I have been able to unjam the paper. Also please issue a refund. Thanks
Technician: Kris R, Computer Hardware Engineer replied 4 months ago

Cancelled

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Customer reply replied 4 months ago
Will a refund be issued?
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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