Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Scan to computer is currently unavailable. Hp officejet

Customer Question
Scan to computer is...

Scan to computer is currently unavailable

Technician's Assistant: What's the brand and model of your printer?

Hp officejet 6700

Technician's Assistant: How long has this been going on with your OfficeJet?

Just lately

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 8 minutes by:
3/7/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 5 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer to the computer? Using USB cable?

Are you able to copy like Xerox (photocopy) without using the computer?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 5 months ago
windows 7 Wireless don't know
Technician: Shefin, Printer and Office Equip. Specialist replied 5 months ago

Hi,

Are you able to copy like Xerox (photocopy) without using the computer?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 5 months ago
no
Technician: Shefin, Printer and Office Equip. Specialist replied 5 months ago

Hi,

Are you able to copy like Xerox (photocopy) without using the computer?

Thank you.

Customer/p>
Ask Your Own Printers Question
Technician: Shefin, Printer and Office Equip. Specialist replied 5 months ago

Hi,

Do you have HP Officejet icon on your desktop?

If yes, have you tried opening the icon and use the Scan option from there?

Thank you.

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
How can I correct the date and time on my fax transmission
How can I correct the date and time on my fax transmission reports … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
40 satisfied customers
How do I install the new black datriges with the orange
How do I install the new black datriges with the orange plastic botttoms into my HP Officejet 6700 Premium Printer?… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
HP Officejet 6700 Premium printer has this message: "There
HP Officejet 6700 Premium printer has this message: "There is a problem with the printer or ink system. Turn printer off then on. If problem persists, contact HP." Help please. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I need a power cable for HPQ OFFICEJET 6700. TWO YRS
i need a power cable for HPQ OFFICEJET 6700 JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model? Customer: TWO YRS -OFFICEJET 6700 PREMIUM JA: What kind of c… read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
I bought a 6700 officejet time ago. In fact I bought two at
I bought a 6700 officejet long time ago. In fact I bought two at staples. I set one of them up and never set up the second one. Was setting up the second one starting yesterday, but found out that I h… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
Second opinion] I have an office jet 6700 premium, got a new
Second opinion] I have an office jet 6700 premium, got a new computer and can't find the install disc. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I just installed a new print cartridge and a message came up
I just installed a new print cartridge and a message came up that the printhead appears to be missing or incorrectly installed. I replaced all cartridges numerous times and the same message comes up. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a hp officejet 6700 that wont scan to my computer
I have a hp officejet 6700 that wont scan to my computer which is a hp touchsmart 610 … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I need to connect my samsung lap top to my 6700 office jet
i need to connect my samsung lap top to my 6700 office jet printer I have a cable between the two but the computer does not see the printer … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
Officejet 6700 Premium and my surface 64 G stop connecting,
Officejet 6700 Premium and my surface 64 G stop connecting … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
The scan is not working, I have a officejet 6700 premium,
the scan is not working, I have a officejet 6700 premium … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My HP officejet 6700 printer is printing sideways and I have
my HP officejet 6700 printer is printing sideways and I have no idea what I did to cause this. … read more
Cris
Cris
62 satisfied customers
HP Officejet 6700 Premium error message: the original is
HP Officejet 6700 Premium error message: the original is jammed in the automatic document feeder (ADF_ Open the ADF cover, remove and reload the original, and then try again. Cannot copy, scan or send… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
We have a PC running Windows 7 and we have a printer
Hello, We have a PC running Windows 7 and we have a printer HP Officejet 6700 (Network), it was working but for some reason it's not scanning, it's been doing this for a long time, I used to go to dev… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Hewlett Packard Office jet 6700 premier. I am trying to scan
Hewlett Packard Office jet 6700 premier. I am trying to scan 3 pages in a PDF format. After the 3 pages go through the scanner (and I can see them there), instead of the job finishing and the PDF appe… read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
I have a HP Officejet 6700 premium printer. I can make
I have a HP Officejet 6700 premium printer. I can make colored copies, but I cannot print colored pages from my computer and I used to be able to. How can fix this?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I just bought a HP Officejet 6700, I try to connect It to my
I just bought a HP Officejet 6700, I try to connect It to my Windows XP computer but nothing happing. please can you gents. help me out.… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I recently installed a printer fax copier scanner (HP Officejet
I recently installed a printer fax copier scanner (HP Officejet 6700 (network)). Now my microtek scanmaker 9800xl tma 1600 is not seen by the scanmaker pro "probe". It starts to scan and then freezes.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x