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I have a printer Epson L210 and request service, can you…

Customer Question
Hi I have a...

Hi I have a printer Epson L210 and request service, can you help me, please

Technician's Assistant: How are you connecting to your L210: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

Long time ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just need to print please

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
3/7/2018
Technician: Sheri, Expert replied 6 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 936
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please tell me what happens when you try to print and also provide any error code you are receiving. Also, is your computer you are printing from a PC or Mac?

Regards,

Sheri-Expert

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Customer reply replied 6 months ago
I'm using Mac
It says need service required
Customer reply replied 6 months ago
Please I will follow instruccions
Technician: Sheri, Expert replied 6 months ago

I will opt to allow another Mac Expert to assist you.

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Customer reply replied 6 months ago
Need help
Customer reply replied 6 months ago
Hello
Technician: Syseng, Engineer replied 6 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 8,074
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Since the printer was just recently working, I recommend a power reset as

that will drain errors from memory and may resolve the issue. Unplug the

printer power cord and unplug all peripherals. Press and hold the power

button for 20 seconds. Then leave the printer for about 5 minutes to let all

power drain. Then plug the printer power cord into a wall socket (not a

surge protector or power strip) and then plug the printer back into all

peripherals. Then power up the printer and test to see if the issue is

resolved.

Please let me know the result.

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Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 8,074
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Experience: Microsoft Certified with over 17 years experience in system integration and development

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