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Its my new laptop. Touchscreen laptop pc intel i3-7100 u…

Second opinion] its my...

Second opinion] its my new laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Touchscreen laptop pc intel i3-7100 u dual core 8gb

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Its 3 days old just got black screen of death, bought on amazon but did taxes on it & I won't send it back with all y info on it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Cant open battery case to reset

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Answered in 1 minute by:
3/7/2018
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,603
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please remove the AC Adapter from the computer.

Press and hold the power button for a minute.

Then, release the power button and wait for two minutes.

After that, press the power button to start the computer and check if the issue persists.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

Ask Your Own Printers Question
Customer reply replied 4 months ago
it worked, thanks but do you think I should still send it back? Its only a week old

Hi,

No. it is a common issue (not an issue). There is nothing to worry about it.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

Thank you!

Shefin

Ask Your Own Printers Question
Customer reply replied 4 months ago
thank you again

Hi,

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars that you see on the top of this page) and Submit.

Thank you!

Shefin

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,603
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,603
6,603 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

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6,603 satisfied customers

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