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It stop printing when I do a tax return and want to print…

It stop printing when...

It stop printing when I do a tax return and want to print the return it goes to

Technician's Assistant: What's the brand and model of your printer?

Hp Envy 5660

Technician's Assistant: How long has this been going on with your printer?

Just yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I haven't and don't know how

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Answered in 12 minutes by:
3/7/2018
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,630
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Are you not able to print from any of the programs?

Are you able to copy like Xerox (photocopy) without using the computer?

May I know the operating system you are using? Is it Windows 10?

Can I access your computer remotely and check the issue?

Thank you.Customer/p>

Ask Your Own Printers Question
Customer reply replied 4 months ago
window 10

Hi,

Are you able to copy like Xerox (photocopy) without using the computer?

Can I access your computer remotely and check the issue?

Thank you.Customer/p>

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,630
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Shefin and 87 other Printers Specialists are ready to help you
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Hi,

Please click on the below link, it will open a new web page. Over there you will see I agree button. Click the button and you will get an option to Run or Save. Please click on Run and follow the instructions.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=261858e2-8976-4d44-918c-7ed93033e913

Thank you.

Customer/p>
Ask Your Own Printers Question

Hi,

Please click on the below link, it will open a new web page. Over there you will see I agree button. Click the button and you will get an option to Run or Save. Please click on Run and follow the instructions.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=261858e2-8976-4d44-918c-7ed93033e913

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 4 months ago
I don't see the option button

Hi,

Please click the link below. It will open a new webpage.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=261858e2-8976-4d44-918c-7ed93033e913

On the new page, you will see I agree button.

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,630
6,630 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

6,630 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

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