Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I need help with pop up downloads that I can't get rid of.

Customer Question
I need help with...

I need help with pop up downloads that I can't get rid of. This all started when I down loaded aol security program. I tell it to run and it comes back with a problem with a hw7520 printer.. Then a pop up comes on and says down loan now or an hour from now. Can you please come on line with my computer and take over and fix it for me? I am not a computer savvy person.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

My printer is nolonger. I'm printing on my wifes printer in an another office.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

, so it's my old printer that I think that it is looking at

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
3/7/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

Can I access your computer remotely and check the issue?

Thank you!

Customer/p>
Ask Your Own Printers Question
Customer reply replied 4 months ago
also I renewed my membership for this year on January 28
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago

Hi,

What have you renewed? Membership for what?

Thank you.

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a new HP officejet pro 6978 printer. I also have a
I have a new HP officejet pro 6978 printer. I also have a new computer that has windows 10. I have used the printer several times on line. Was working perfectly. Came back and can not turn it on. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am a Notary who print large loan packages from my
I am a Notary who print large loan packages from my customers - title companies, banks, etc. My printer is stopping while printing with a message "Paper Problem" -like the paper is jammed! So I am rem… read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,192 satisfied customers
I lost my cd that I need to download my printer to my
I lost my cd that I need to download my printer to my desktop and was wondering if I can just down load online … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
It is now scanning to Cloud instead of to desktop. I'm not
It is now scanning to Cloud instead of to desktop. I'm not very tech-savvy and don't know how to get it to scan to desktop. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
Wow - that's great! story but had to have AOL update my
Wow - that's great! Long story but had to have AOL update my software this evening and everything looked great but the printer now won't work. I guess the AOL person wrote over my printer program. I h… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I tried to upgrade my printer and now it won't print. I am
John, Hi, I tried to upgrade my printer and now it won't print. I am not printer savvy, so help! … read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
I hava MX432 printer and I am installing the software due to
I hava MX432 printer and I am installing the software due to a hard drive problem. My Question is do I use the wireless or USB route when we have on computer connected by a usb cable and one that will use wireless. … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I cannot get my wf4650 to print. I cannot make the correct
I cannot get my wf4650 to print. I cannot make the correct selection to get out of a selection loop … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
THAT'S MY QUESTION. IT WON'T PRINT, COPY OR DO ANYTHING. THE
THAT'S MY QUESTION. IT WON'T PRINT, COPY OR DO ANYTHING. THE BLUE LIGHT JUST FLASHES AND THAT'S IT. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Epson WF2540 - Printer is missing printing every second or
Epson WF2540 - Printer is missing printing every second or third line - seems out of alignment … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
John, I have a HP Laptop Model number 11-d010NR and I cannot
I have a HP Laptop Model number 11-d010NR and I cannot add a printer model HP Deskjet 6940. Please help.. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
IT IS A SCAN AND I SCANNED ABOUT 14 PAGES I HAD TO ADD 1
IT IS A SCAN AND I SCANNED ABOUT 14 PAGES I HAD TO ADD 1 MORE PAGE AND IT SAYS SCAN FAILED … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My computer has been away for repair and now does not have
my computer has been away for repair and now does not have the Epson printer CX3900 in its hardware. I have the disk but am not sure how to load it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have a HP Officejet Pro 8600 Printer that has worked fine
I have a HP Officejet Pro 8600 Printer that has worked fine for the last two years. Suddenly I can not print from my computer either over my wireless network or by direct cable. The printer works fine… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Brother hl 2270 won't stop printing. Al print jobs
Brother hl 2270 won't stop printing. Al print jobs cancelled. It keeps printing. How do I stop this horror? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I am trying to install the printer driver for an HP OfficeJet
I am trying to install the printer driver for an HP OfficeJet 6000 wireless printer for my wife's laptop. The laptop has Windows 7 DOS. I keep getting the incompatible alert, and the driver will not l… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
My print jobs dont print but just stack up in the queue. It
My print jobs don't print but just stack up in the queue. It was printing fine and then just stopped, no new programs downloaded...? In my printers file it says "printer off line". How do I get my pri… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
In regards to my Office jet pro l7590. Attempting to print
In regards XXXXX XXXXX Office jet pro l7590. Attempting to print out a birthday card that I have created on my pc, and getting 4 vertical lines across my picture. Lines are narrow and each vertical li… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x