Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

When I try to print something from my PC, my Epson WF 7710…

Customer Question
When I try to...

When I try to print something from my PC, my Epson WF 7710 attempts to set up a Fax.and won't print. Help, please

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

I haven't tried anything else. The Test (Network Connection) works fine and prints ok.

Technician's Assistant: When did this fax issue begin?

I have just set up the Printer, so this is the start.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

How much are you charging?

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
3/7/2018
Technician: Michelle, Printer Expert replied 5 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,068
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

What Operating System (OS) is running on the computer? windows 7, 8 or 10

Ask Your Own Printers Question
Technician: Michelle, Printer Expert replied 5 months ago

would you like me to remote connect and fix the problem

Ask Your Own Printers Question
Customer reply replied 5 months ago
Never mind. This isn’t going to work. I’ll try to find someone to help me locally. Please cancel my order.
Technician: Michelle, Printer Expert replied 5 months ago

well i can remote connect right away and fix this for you if you like

Ask Your Own Printers Question
Technician: Michelle, Printer Expert replied 5 months ago

Follow these steps to remote connect
Click here for remote assistance
in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

Ask Your Own Printers Question
Technician: Michelle, Printer Expert replied 5 months ago
Ask Your Own Printers Question
Technician: Michelle, Printer Expert replied 5 months ago

in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

Ask Your Own Printers Question
Customer reply replied 5 months ago
ive updated my credit crd inf 3 times
Customer reply replied 5 months ago
It doesn’t work.
Customer reply replied 5 months ago
Please cancel my payment since I can’t get help.
Technician: Michelle, Printer Expert replied 5 months ago

you can try connecting by clicking here

Ask Your Own Printers Question
Technician: Michelle, Printer Expert replied 5 months ago

if you wish to cancel you may contact customer service

http://ww2.justanswer.com/help

Ask Your Own Printers Question
Customer reply replied 5 months ago
I was able to get it working on my own. Thanks anyway.
Technician: Michelle, Printer Expert replied 5 months ago

you are welcome

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
There is a black line that prints on each copy through the
There is a black line that prints on each copy through the middle … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Need to conect with my computer, the disc that came with the
need to conect with my computer, the disc that came with the printer is empty … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
Wont print pdf files. Workforce wf 7710. Yesterday. Haven't
wont print pdf files JA: What's the brand and model of your printer? Customer: workforce wf 7710 JA: How long has this been going on with your WorkForce? Customer: yesterday JA: When did you last upda… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Epson WF 3720 3 months old. Won't print. Error 31008 It
Epson WF 3720 3 months old. Won't print. Error 31008 It tried to print a nozzle test? but would not print. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an Epson WF-3520 and a Windows 7 operating system. A
I have an Epson WF-3520 and a Windows 7 operating system. A week ago, it was scanning fine. Today, I can't get it to preview or scan, using either Epson Scan or the Print to PDF button on the printer.… read more
Joshua Gransbury
Joshua Gransbury
A.A.S
23 satisfied customers
Its stuck in the firmware preparing for update. it a brand
its stuck in the firmware preparing for update. it a brand new printer just out of the box … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Epson Workforce WF 7710. How to I scan and save a multipage
Hi, Epson Workforce WF 7710. How to I scan and save a multipage document as 1 file … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Have an HP pavilion and an EPSON WF-2760. Just stopped
Have an HP pavilion and an EPSON WF-2760. Just stopped working. reset power, downloaded printer software, all tests pass, the UNABLE TO LOCATE PRINTER message Wifi won't connect. PLZ HELP … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Workforce WF-3640. Photos printing with a strong blue hue.
Workforce WF-3640. Photos printing with a strong blue hue. Is there a setting to reduce the blue? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have installed an Epson WF 3460, and when I try to print
I have installed an Epson WF 3460, and when I try to print from my laptop I get an error message that it can not print. However, I am able to print from my Ipad and Samsung cell. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a WF-2540 printer. It quit printing about a month ago
I have a WF-2540 printer. It quit printing about a month ago even though the black ink showed it was full. The other ones were low so today I replaced them all and I still can't print. The paper goes … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an Epson wf 4630. Invitations were printed on it, and
I have an Epson wf 4630. Invitations were printed on it, and now it won't recognize letter settings. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
Epson WF 7620 has no problem printing via WIFI but won't
Epson WF 7620 has no problem printing via WIFI but won't scan. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
The print is coming out smeared. We replaced the ink
the print is coming out smeared. We replaced the ink cartridges as indicated. We have run the tests that the printer has on it. Nothing seems to work. It is an Epson Workforce Pro number WF-4630 … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm trying to set it up. I have turned it on and have
I'm trying to set it up. I have turned it on and have selected the language, date, and time and the printer starts to scan and it makes a weird nise and stops and says error. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a WF 3620 printer installed wireless. PC downstairs
I have a WF 3620 printer installed wireless. PC downstairs prints. Lap top upstairs shows 14 documents waiting how do I clear them to see if the Lap Top prints? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Can an Epson WF 2520 be set up for wireless printing--or
can an Epson WF 2520 be set up for wireless printing--or wireless at all, for that matter. An if so, how? thank you … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have a wf-7510 printer. It is connected to my computer and
I have a wf-7510 printer. It is connected to my computer and prints just fine. However when I try to scan something and have it saved on my computer I get a message "Communication error. Make sure the… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x