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We have a 11880 Printer and are having trouble with printing…

Customer Question
We have a 11880...

We have a 11880 Printer and are having trouble with printing 4 color blacks. They always come out brown. This is particularly noted in supposedly black backgrounds which look brown instead of black. Regular photographs and images look ok. Regular black alone type and backgrounds look ok. Its just when black is made up with other process colors that the problem occurs.

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

Yes. We have done this a number of times. Did power clean, standard cleaning, and individual head cleaning.

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

Yes.When we do a nozzle check they print clean with no breaks.

Submitted: 4 months ago.Category: Printers
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Answered in 1 hour by:
3/7/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,640
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, Engineer replied 4 months ago

How old is the printer?

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Customer reply replied 4 months ago
Printer about 4 or 5 years old. It's an Epsom 60" wide used for proving.
Technician: Harry, Engineer replied 4 months ago

Do you have a local repair technician?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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