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I am trying to print from my Android phone and I am not able…

Customer Question
I am trying to...

I am trying to print from my Android phone and I am not able to is there a way for you to take control of my phone and see what the problem is I believe another app is taking over

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I just purchased the printer updated last night. When I go to print it's my phone does not use the Canon app for printing

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I don't think so

Submitted: 4 months ago.Category: Printers
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Answered in 2 hours by:
3/7/2018
Technician: Kris8472,
 replied 4 months ago
Kris8472
Category: Printers
Satisfied Customers: 4,548
Verified

Yes of course, can you give me the phone and printer make and model?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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