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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My ET2500 printer used to scan direct to img file in

Customer Question

my ET2500 printer used to scan direct to img file in documents. i have a new computer, so installed software for it. now it prints OK but the scan goes to pictures - jpeg. how do i change settings so the scan goes to pdf/img?
JA: What kind of computer or device are you printing from?
Customer: HP20-C002A. (Same issue on my wifes ACERES15.6in laptop
JA: How long has this been going on with your ET2500?
Customer: only since new computer installed about 2 feb. (It was not a problem with previous Microsoft Surface laptop)
JA: When did you last update the Operating System (OS) on your jo-1017
Customer: what do you mean "on your jo-1017"?
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Printers
Expert:  Fran replied 8 months ago.


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