Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My HP PRINTER HAS STOPPED WORKING. DESKjET 3632 aLL-IN oNE.

My HP PRINTER HAS...

My HP PRINTER HAS STOPPED WORKING

Technician's Assistant: What HP model do you have?

DESKjET 3632 aLL-IN oNE

Technician's Assistant: How long has this been going on with your DeskJet?

3DAYS

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

FORGOT

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I am on Wi-Fy

Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
3/6/2018
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,415
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Printers Question

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Printers Question
Customer reply replied 1 month ago
NO I WANT TO FIX MYSELF

ok

Ask Your Own Printers Question
Customer reply replied 1 month ago
I NEED HELP NOW
Eldon
Eldon, Engineer
Category: Printers
Satisfied Customers: 237
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

Are you getting any specific error code/number showing on the display of the printer itself?

Ask Your Own Printers Question
Customer reply replied 1 month ago
NO

Can you try to make a copy on the printer directly and let me know if that works?

Ask Your Own Printers Question
Customer reply replied 1 month ago
I DO NOT WANT A SECURE REMOTE CONNECTION AND WIOLL NOT PAY $52.00

I didn't ask you.

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

You have paid the full agreed upon fees (5 to ask your question + balance/total upon speaking with me here) noted on the payment page when posting your question for this chat support.

For this to be productive, please focus on continuing our written conversation here, and supplying the details I've requested above.

Ask Your Own Printers Question
Customer reply replied 1 month ago
NO THANK YOU

Again, I'm not asking for anything else. There is no need to tell me about any other services, the chat here has no affect on anything else.

If you'd like help in the chat, under the fees you've already paid, I'd need you to respond back with the information I've requested previously.

Ask Your Own Printers Question
Customer reply replied 1 month ago
I HAVE TRIED A PRINT BUT NOTHING HAPPENS

I'm not asking to print,

I'm asking you to make a photocopy, directly from the glass, on the HP, not the computer.

Ask Your Own Printers Question
Customer reply replied 1 month ago
THAT DOES NOT WORK EITHER

What, specifically, happens when you try to make a copy?
No flashing light, error number, etc?

Ask Your Own Printers Question
Customer reply replied 1 month ago
NOTHING JUST A SMALL BLUE LIGHT BY THE WY-FY SYMBAL ON THE PRINTER

Did you press the start/black button after you pressed copy?

Ask Your Own Printers Question
Customer reply replied 1 month ago
I TRIED AGAIN ,STILL NOTHING HAPPENS

So it is just completely nonresponsive when you press the copy button and then the start (black) button?

It doesn't try to print, give out a blank page, show a number on the screen, etc?

Ask Your Own Printers Question
Customer reply replied 1 month ago
THE PRINTER LIGHT IS ON BUT THERE IS NO RESPONSE WHEN I TRY TO PRINT

Again, I'm not asking about printing, I'm asking you about copying. Have you actually tried to make a photocopy?

Ask Your Own Printers Question
Customer reply replied 1 month ago
IT IS A PHOTOCOPY THAT I AM TALKING ABOUT , SORRY FOR THE MIXUP IN TERMINOLOGY

Thank you, ***** ***** wanted to be sure we were on the same page here.

That does then mean that this is a hardware failure, that the printer has an internal part which is defective.

This is very common to see. These are very basic very low quality printers, they are essentially built to be disposable and designed to last only a year or so. There is a reason they only cost about $30-40.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $150 range to have it repaired. For about $75 you can replace the entire machine with a brand new and much better quality model, with current technology and a fresh warranty, which makes more sense than buying parts for this one

Depending how you'd like to proceed, I can help with finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Eldon

Ask Your Own Printers Question
Customer reply replied 1 month ago
THANK YOU FOR YOUR ADVICE IT LOOKS LIKE I NEED A NEW PRINTER.

You are very welcome, and thank you for trying,

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

Eldon
Eldon, Engineer
Category: Printers
Satisfied Customers: 237
Experience: Engineer at Tech company
Verified
Eldon and 87 other Printers Specialists are ready to help you
Ask your own question now

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?
Ask Eldon Your Own Question
Eldon
Eldon
Eldon, Engineer
Category: Printers
Satisfied Customers: 237
237 Satisfied Customers
Experience: Engineer at Tech company

Eldon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I just bought the Canon TR8520 and am setting it up. It
Hi, I just bought the Canon TR8520 and am setting it up. It keeps saying to open the operation panel and slide out the output tray, but I have and it's not recognizing it … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
Printer ET2650 wont print as it sdays its offline but I have
printer ET2650 wont print as it sdays its offline but I have reset the hub and still does not print … read more
Sheri
Sheri
Bachelor\u0027s Degree
423 satisfied customers
After downloading the update, my printer will no longer
After downloading the update, my printer will no longer work. I have already re connected the wi fy. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Trying to get Canon cartridges 5 colors. PIXMA. I have had
No, I have had it for several years, but I can't seem to access the right place/ . I tried Canon before and got an order page. Can't seem to get on. Password, etc. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Epson L575 printer will not go :on line: so that I can
My Epson L575 printer will not go :on line: so that I can print. I have disconnected my previous HP 860 printer, but to no avail … read more
Sheri
Sheri
Bachelor\u0027s Degree
423 satisfied customers
I can't seem to print an apostrophe from my key board. Its
I can't seem to print an apostrophe from my key board. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Canon PIXMA MX922 series Printer. PIXMA MX922 series Printer
PIXMA MX922 series Printer - Displaying B200 message - Have turned unit off and disconnected from power source. Have checked for jams and reconnected but still I get the B200 message. Please help. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I need to renew settings for my (old) Brother MFC665-CW.. I
I need to renew settings for my (old) Brother MFC665-CW.. I now have a windows 10 PC and it has lost the ability to scan to email or to documents. … read more
Sheri
Sheri
Bachelor\u0027s Degree
423 satisfied customers
The screen says i need to change the cartridge 220,220XL but
Second opinion] The screen says i need to change the cartridge 220,220XL but it still doesn't change after I put a new cartridge in… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Stop printing,epson, workforce wf-3620. Epson. Just started.
stop printing,epson, workforce wf-3620 JA: What kind of computer or device are you printing from? Customer: epson JA: How long has this been going on with your WorkForce? Customer: just started JA: Wh… read more
Mohammad Hossain
Mohammad Hossain
BS in Computer Information Management
6 satisfied customers
I can't get my Epson NX430 PRINTER back on line. HP PC. 2
2 months but I have not been able to get it up at all. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
Looking for the wireless scanning guide for the Mac. Epson
Looking for the wireless scanning guide for the Mac … read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
Having trouble with xp400 printer. Hp. Just tried using it
Just tried using it tonight . It's been sitting for over a year. I went and bought new ink cartridges and install them and it's not printing anything … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My mg6360 has an error support code 1403. I have removed all
my mg6360 has an error support code 1403. I have removed all cartridges, cleaned the contacts with alcohol wipes ane the print head contacts also but still comes up with the error … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to print using wireless bluetooth and evrything
Hi, I am trying to print using wireless bluetooth and evrything is turned on but its saying printer is not connected. I have had successful connection for many months so not sure what has happened? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a cannon mg6620 printer it will suck the paper up but
hi i have a cannon mg6620 printer it will suck the paper up but then it pauses and spits the paper out not printing anything. help please … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am working with a Canon MX922 printer. I removed some
I am working with a Canon MX922 printer. I removed some jammed sheets of paper, and paper now feeds through but the printer doesn't print any text or colors at all -- only clean sheets come through. I… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My brother MFC-J985DW is not working with my Mac OS10.13
My brother MFC-J985DW is not working with my Mac OS10.13 since I updated to 10.13 … read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x