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Cannot print to printer. error message "printer in error…

Customer Question
Cannot print to printer...

Cannot print to printer. error message "printer in error mode"

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

A year

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's the only problem

Submitted: 4 months ago.Category: Printers
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Answered in 20 minutes by:
3/6/2018
Technician: Eldon, Engineer replied 4 months ago
Eldon
Eldon, Engineer
Category: Printers
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

What is the brand and model number of the printer?
What is the exact error code/number showing on the printers own display/screen?

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Customer reply replied 4 months ago
HP Envy 5530. No error message appears on the screen of the printer. Only error message "printer in error mode" appears as a message on my computer.
Technician: Eldon, Engineer replied 4 months ago

Can you try to make a copy on the printer itself and see how that works?

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Customer reply replied 4 months ago
I'm cancelling the remote assistance request.
Technician: Eldon, Engineer replied 4 months ago

That is fine, I would not accept it anyway as this can't likely be fixed remotely.

Can you try to make a copy on the printer itself and see how that works?

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Technician: Eldon, Engineer replied 4 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Customer reply replied 4 months ago
No further help required.
Technician: Eldon, Engineer replied 4 months ago

Thanks

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