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I just looked under programs and features on my computer and…

Customer Question
I just looked under...

I just looked under programs and features on my computer and I find that it does not show my HP 3830 printer. that is weird as I print from it quite a bit?

Technician's Assistant: What kind of computer or device are you printing from?

A dell desktop pc

Technician's Assistant: How long has this been going on with your 3830?

This is the first time I have noticed it as I have a document to scan and I find the printer won't let me?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

At the moment, no.

Submitted: 5 months ago.Category: Printers
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Answered in 1 minute by:
3/6/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 5 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.Customer/p>

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Customer reply replied 5 months ago
you can access my computer.
Customer reply replied 5 months ago
just please refund my $5 at this time and thank you for your offer to help.
Customer reply replied 5 months ago
I am not looking for any additional expenses.
Technician: Shefin, Printer and Office Equip. Specialist replied 5 months ago

Hi,

If you do not want me to access the computer for additional charge, I can help you through this session. Can i go ahead and help you with the issue?

Thank you.

Customer/p>
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Customer reply replied 5 months ago
Customer I do not want to use this service at this time. Please refund my $5.00 and thank you.
Technician: Shefin, Printer and Office Equip. Specialist replied 5 months ago

Hi,

I will let JustAnswer's Customer Care team know and they will be in touch. You do not have to worry about the refund.

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

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