Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Epson WorkForce WF-3620 I have been having trouble…

Customer Question
I have a Epson...

I have a Epson WorkForce WF-3620 I have been having trouble with my black ink cartage, I bough a new one would not print nothing in black, took it back bough a nother one from difference store now my black prints lighter than should and only prints about half what is on the page. I have went through all the tools and print information. can you help

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

I have but I will do it again

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

No wipe it down with what?

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
3/6/2018
Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,150
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 6 months ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

It is normal to see the black nozzles start to fail first as they get the most use, especially on a printer this age.

A single clean is not enough. You can try, again, going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print any better, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 6 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,150
32,150 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Message is ink is low on my wf-3620 C cartridge, also orange
message is ink is low on my wf-3620 C cartridge , also orange light is flashing what to do. … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
My Epson Workforce WF-3620 is not printing all line of a
My Epson Workforce WF-3620 is not printing all line of a doc. clearly. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have an Epson WorkForce WF-3620. I have a message "Cannot
I have an Epson WorkForce WF-3620. I have a message "Cannot the following ink cartridge(s). It is showing the black 252XL cartridge. I don't think the cartridge is empty since there was no low level w… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
When the pages print out its cutting off the bottom half of
when the pages print out its cutting off the bottom half of the pages. Very frusterating. its an Epson precision core printer … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
619 satisfied customers
Just got my epson wf-3620 out of 6 months storage turn on
just got my epson wf-3620 out of 6 months storage turn on and it gives code 0x97 and doesn't respond to attempts to reset. Not connected to wifi or computer yet … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
Have an Epson WF 3620 and find that unless I'm using heavy
Have an Epson WF 3620 and find that unless I'm using heavy paper stock in the top feeder, lighter paper gets jammed up. No crinkling, no tearing, simply doesn't pass through. … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
91 satisfied customers
At first the black ink was printing fully, I was getting
At first the black ink was printing fully, I was getting smudge pages and unreadable print. Some words you could read and others not. I changed the black ink cartridge with no positive results. Now I … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a Workforce WF-3620 printer, in which I have
I have a Workforce WF-3620 printer, in which I have installed Epson ink. The printer will not recognize the black ink, and keeps asking me to reinstall the cartridge--that and turn the printer off and… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an Epson Workforce WF-3620 - just replaced the black
I have an Epson Workforce WF-3620 - just replaced the black cartridge 252 XL and printer will not recognize that it was replaced - screen is saying " you need to replace the following ink cartridge" … read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
It will not print the blue ink. I just put in a new one
It will not print the blue ink. I just put in a new one yesterday and it will not print the blue. I have run the cleaning and nothing seems to work. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
We have an Epson WF-3620 and have replaced the black ink
We have an Epson WF-3620 and have replaced the black ink with a genuine Epson cartridge. It keeps giving the "low ink: message, and we have taken the cartridge out an re-inserted it twice, following t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Wf 3620 problem OxF1, Epson Workforce WF3620 4 yrs error
wf 3620 problem OxF1 JA: What's the make/model number of your printer? How old is it? Customer: Epson Workforce WF3620 4 yrs error codeOxF1 JA: What kind of computer are you printing from (Mac or PC)?… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I am completely confused. I have a workforce WF 3620. I am
I am completely confused. I have a workforce WF 3620. I am having "ink" problems. I have been using a T 252 xl in black and I am now low on ink. I then use the "color" add off the printer and everythi… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I just bought the epson workforce wf 3620. i put in the ink
i just bought the epson workforce wf 3620. i put in the ink cartridges and receive an alert message saying "install ink cartridges that came with this printer. close scanner unit. initialization start… read more
Nathan
Nathan
Engineer
Bachelors of Science
32,150 satisfied customers
I have an Epson WorkForce WF-3620 2 months old Error Code
I have an Epson WorkForce WF-3620 2 months old Error Code 0x69 … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I just changed the black ink cartridge in my epson wf 3620
I just changed the black ink cartridge in my epson wf 3620 and I can't get it to print correctly. It's skipping lines and cutting others in half. I'm trying to print a word document.… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Have HP laptop with Windows 8. It is compatible with Windows
Have HP laptop with Windows 8. It is compatible with Windows 10 but not sure my printer will work with Windows 10. Printer is Epson WorkForce WF-3620. Can you help?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Hi, I have an Epson Stylus DX845. as it has been in storage
Hi, I have an Epson Stylus DX845. as it has been in storage for a while I bought the T0715 multipack ink cartages. The printer will not accept all the cartages even though I loaded and reloaderd them … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x