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I need help connecting a printer to this laptop with

Customer Question
I need help connecting...

I need help connecting a printer to this laptop with wireless connection. I'm trying to connect an HP C5580 printer to this laptop

Technician's Assistant: How are you connecting to your C5580: wirelessly or by USB?

Right now USB but we want to go wireless.

Technician's Assistant: When did you last update the printer driver software?

We have no idea!

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printer does have a Bluetooth stick.

Submitted: 5 months ago.Category: Printers
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Answered in 5 minutes by:
3/6/2018
Technician: technicalcat, Consultant replied 5 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,612
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using this service. My name is ***** ***** I will help you now.

Have you already connected the printer to your wireless network? This is usually accomplished by using the buttons and small screen on the printer itself (not your computer)

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 5 months ago
No. We didn't know where to begin.
Customer reply replied 5 months ago
Why are you charging me so much money? I have Premier PC Support which I paid for 2 years of coverage and I still have one year remaining. All of this should be free.
Customer reply replied 5 months ago
Are you there??????????
Customer reply replied 5 months ago
I'm signing off. Your service is horrible. I'd be better off googling for help.
Technician: technicalcat, Consultant replied 5 months ago

Sorry for the delay in response. Do you still need help with this issue?

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Customer reply replied 5 months ago
No thank you. I have contacted HP directly and they are being VERY helpful.
Technician: technicalcat, Consultant replied 5 months ago

OK. If you still need help you can reply to me here. Thanks.

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