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New Apple iMac installed & trouble syncing this to the Epson…

Customer Question
New Apple iMac installed...

New Apple iMac installed & trouble syncing this to the Epson WF3620.

Technician's Assistant: How are you connecting to your WF3620: wirelessly or by USB?

Wirelessly or at least that

Technician's Assistant: When did you last update the printer driver software?

Never have.

Submitted: 6 months ago.Category: Printers
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Answered in 10 minutes by:
3/6/2018
Technician: Richard, Technician replied 6 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,259
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

Is the printer currently connected to your wifi network?

Please let me know

thank you

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Technician: Richard, Technician replied 6 months ago

Ok, on the new mac, click the apple icon then system preferences, then printers

Click on the + at the bottom there, click on the printer when it shows and allow it to install

then try to print

Let me know how you go please

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Customer reply replied 6 months ago
I just paid some other amount for what I don’t know. Now your asking for another $39???? What’s going here.
Technician: Richard, Technician replied 6 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last instructions I sent you please

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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,259
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Experience: Printer and scanner problem resolver for over 15 years

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