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I changed out ink and even though it shows full black its…

Hi I changed out...

Hi I changed out ink and even though it shows full black its not printing .

Technician's Assistant: What's the model of your printer?

Epson xp-320 I did nozzle check and clean heads several times'

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No and yes

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Color inks are printing and it will make copies again no black

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Answered in 27 minutes by:
3/3/2018
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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How old is the printer?

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Customer reply replied 4 months ago
About 2 years

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

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Customer reply replied 4 months ago
That's what I figured ty

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified
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