I have a new HP OfficeJetPro 6968 wireless which will not…

Thank you. Please, let me know how that turns out.

Earlier, did you add your printer to the printer list?

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 09
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

You are using a Mac computer, so you need to do one more thing to run the remote application.

Please, do the following:
- Click the Apple icon on the top left of your screen.
- Click System Preferences
- Click the "Security & Privacy" icon.
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

Once that is done, the remote application will open.

I am willing to continue. What problem are you having?

Hello,

Thank you for your time and patience today.

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