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I need to speak with a service centre technician as I have…

Customer Question
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I need to speak with a service centre technician as I have an error message on my Canon MG3500 wireless printer that reads 5B02 and says that I need to contact a service centre.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

My phone number is *****

Technician's Assistant: When did you last update the printer driver software?

I haven't since I received it about 3 or 4 years ago

Submitted: 7 months ago.Category: Printers
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Answered in 1 hour by:
2/16/2018
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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