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My HP Desktop Printer came on, but it would not print. it…

Customer Question
My HP Desktop Printer came...
My HP Desktop Printer came on , but it would not print. it said to reinstall my Printheads. This printer has only been used about 5 or 6 times.
Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
I am not an expert Computer User so what ever would be the easiest for me.
Answered in 4 minutes by:
2/15/2018
Technician: technicalcat, Consultant replied 7 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,620
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using this service. My name is ***** ***** I will help you now.

What is the exact message you receive regarding printhead?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 7 months ago
That I need to reinstall my Printheads.
Technician: technicalcat, Consultant replied 7 months ago

What is the model of this printer?

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Customer reply replied 7 months ago
my.justanswer.com/app/sefgFX
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,270
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 7 months ago
34;Reinstall my Printheads" This computer is an expensive large HP Desktop Printer, and has been used about 5 or 6 times!
Technician: Richard, Technician replied 7 months ago

Thanks

Can you do the instructions I gave please? repeated below

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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