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I have replaced my HP printer black cartridge TWICE (HP564
I have replaced my HP printer black cartridge TWICE (HP564 cartridge) it tells me that it see a new cartridge BUT it doesn't print anything in black and when I do "Print Quality Diagnostic" it doesn't… read more
Josh
Josh
It Support Specialist
Associate Degree
7,320 satisfied customers
SUDDENLY MY BLACK CARTRIDGE WON'T PRINT; I CHANGED TO A NEW
SUDDENLY MY BLACK CARTRIDGE WON'T PRINT; I CHANGED TO A NEW CARTRIDGE AND STILL NOTHING, I WENT TO TOOLS AND CLEANED THE CARTRIDGES, STILL NOTHING. ALL OTHER CARTRIDGES ARE WORKING. I ALSO CHECKED WIT… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I have an HP 7520 and have two new black cartridges. The
I have an HP 7520 and have two new black cartridges. The photo cartridge and the three colored ones seem to be fine but the black one does not print at all. I have cleaned the cartridges but that did … read more
David L
David L
Bachelor's Degree
5,335 satisfied customers
The black is not printing. HP Photosmart 7520. Couple days.
The black is not printing JA: What's the brand and model of your printer? Customer: HP Photosmart 7520 JA: How long has this been going on with your HP printer? Customer: couple days JA: When did you … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
It's my printer. HP PHOTOSMART 7520. SINCE YESTERDAY. DON'T
THE BLACK INK IS NOT PRINTING ON THE PAPER. IT WAS FINE ON MONDAY, THE INK STARTED TO RUN LOW SO I CHANGED THE CART. AND IT DIDN'T WORK. PUT TWO NEW ONES IN AND IT STILL DOESN'T PRINT BLACK. THE OLORS WORK FINE… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I put in a new ink cartridge 564XL black. It shows on the
I put in a new ink cartridge 564XL black. It shows on the screen that the ink cartridge is full. I received many blank pages after much testing. After an hour of rebooting the computer and the printer… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
2,581 satisfied customers
HP 7520 will not print black ink and not able to align
HP 7520 will not print black ink and not able to align cartridges - says factory default quality … read more
Josh
Josh
It Support Specialist
Associate Degree
7,320 satisfied customers
I am available now to speak with Bessler. I am trying to
I am available now to speak with Christopher Bessler. I am trying to find out what to do to get my printer to print. All pages come out white, with no printing. I have a HP Photosmart 7520 printer. My… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,519 satisfied customers
Print quality diagnostic shows no color under black (other
print quality diagnostic shows no color under black (other colors are there). It does not print any file. What do I do? … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
It only prints color - no black. Anything black doesn't show
It only prints color - no black. Anything black doesn't show up on the print. I have replaced four cartridges, there are 5 "slots" for cartridges. I can't find a cart that has the insignia "bow tie." … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,700 satisfied customers
My printer will print in color - but not black. I replaced
My printer will print in color - but not black. I replaced the black ink cartridge this morning and it worked. But now it will not print in black. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Yesterday I purchased a new hp 564 XL black Ink Cartridge
Good Evening, yesterday I purchased a new hp 564 XL black Ink Cartridge installed it into the printer and nothing. So, I took it back to the store made an even exchange and installed a new ink cartrid… read more
Josh
Josh
It Support Specialist
Associate Degree
7,320 satisfied customers
Photosmart 7520. 1 yr old. Perfect photo printing on HP glossy
Photosmart 7520. 1 yr old. Perfect photo printing on HP glossy 4x6. Suddenly awful printing -- similar look to photo (reverse) negative. Only two colors print: teal blue/green; orange/burnt orange. Al… read more
Richard
Richard
Retired
Associate Degree
1,396 satisfied customers
HP Photosmart 7510 ePrint wireless wont print black and cartridge
HP Photosmart 7510 ePrint wireless won't print black and cartridge was replaced. Printer purchased in July of 2012.… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
All of a sudden, my Photosmart All-in-One C310a printer
All of a sudden, my Photosmart All-in-One C310a printer began printing the Cyan color instead of black. I have put in all new cartridges and the "Print Quality Diagnostic Report" looks fine. These are… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
120 satisfied customers
HP Photosmart C310a black inkjet cartridge stopped working
HP Photosmart C310a black inkjet cartridge stopped working (80% full). Placed a new (2X black cartridge and still nothing black prints. A possible clue; the first cartridge, while working for several … read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I just purchased the HP wireless touch smart photosmart printer.
I just purchased the HP wireless touch smart photosmart printer. The pictures come out terrible. Lots of in on them and all blurry. What is the problem. I purchased new ink and have them loaded correc… read more
Suzanne
Suzanne
Computer Technician
Associate Degree
109 satisfied customers
Our HP Photosmart 4700 is not printing...it is just in either
Our HP Photosmart 4700 is not printing...it is just in either the copy or scan mode. We cannot get it to print from Microsoft Word or Outlook.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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