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I have a cannon ts9020 it only prints lines giving me an…

I have a cannon...

I have a cannon ts9020 it only prints lines giving me an error message to open printer properties and enable bi directional but can't find it

Technician's Assistant: Is your TS9020 displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Don't know

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Answered in 1 hour by:
2/14/2018
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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I understand your concern please click on this link https://support.usa.canon.com/kb/index?page=content&id=ART141941 and follow the instructions in order to enable the bidirectional support and please let me know if it works for you if it does not we will try alternate soluiton.

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Customer reply replied 6 months ago
Thanks we are eating dinner will do afterwards

Thanks for the update please let me know once you do that.

Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified
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