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I want to scan a doc to send as email, Epson NX430, A time…

Customer Question
Hi I want to...

Hi I want to scan a doc to send as email

Technician's Assistant: What's the brand and model of your printer?

Epson NX430

Technician's Assistant: How long has this been going on with your NX430?

A long time Its not used as a scanner very often prints ok purchased in 2011

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I think that is the problem covered.

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
2/7/2018
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,264
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Do you have the EPSON Scan program on your computer?
Please reply at the box below. Thank you,

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Customer reply replied 6 months ago
Win 7
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

Thank you. Do you see the EPSON Scan program icon on your computer?

Please reply at the box below. Thank you,

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Customer reply replied 6 months ago
Thanks but No Thanks.
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

Did you try my suggestion above?

How about with a small amount as shown for direct remote support?

Please reply at the box below; we can schedule a time; we guarantee our service. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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