Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Both paper out and change ink lights blinking on Epson

Customer Question
Both paper out and...

Both paper out and change ink lights blinking on Epson Stylus C88+

Technician's Assistant: What kind of computer or device are you printing from?

Lenova L512 laptop using Linux Mint, printing thru a Linksys print server. Problem just stated today. Attempted cycling power (of course). Laptop can dual boot, but Windows 10 doesn't help.

Technician's Assistant: How long has this been going on with your Stylus?

Today

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1017

Which one? Mint 18 or Windoz 10?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

Attempted to use ssc utility & usb connection to reset, but no luck

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
2/7/2018
Technician: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 4 months ago
this afternoon, has worked great for several years...today "just stopped"!
Technician: Kris R, Computer Hardware Engineer replied 4 months ago

Please also be aware that this is a paid service providing professional support with guaranteed quality.
Now an expert has opted In and worked on your question, you have been charged for the solution on top of your deposit.
Any remote assistance offers you accept is extra to these two amounts and is charged once the expert accepts it. Thanks.
Let me know when you're ready to start or If you do not wish to continue.

Regards

Kris

Ask Your Own Printers Question
Customer reply replied 4 months ago
this afternoon, has worked great for several years...today "just stopped"!
let's keep this "economical", ie the printer isn't worth that much, replacing it might be the best and cheapest option.
Technician: Kris R, Computer Hardware Engineer replied 4 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Ask Your Own Printers Question
Customer reply replied 4 months ago
this afternoon, has worked great for several years...today "just stopped"!
let's keep this "economical", ie the printer isn't worth that much, replacing it might be the best and cheapest option.
removed power, held button down twice, no effect (still 2 red lights blinking)
Customer reply replied 4 months ago
this afternoon, has worked great for several years...today "just stopped"!
let's keep this "economical", ie the printer isn't worth that much, replacing it might be the best and cheapest option.
removed power, held button down twice, no effect (still 2 red lights blinking)
I did the suggested process twice (my typing probably not clear), I attempted the recycle twice
Technician: Kris R, Computer Hardware Engineer replied 4 months ago

Is it connected to a Windows or mac

Ask Your Own Printers Question
Customer reply replied 4 months ago
this afternoon, has worked great for several years...today "just stopped"!
let's keep this "economical", ie the printer isn't worth that much, replacing it might be the best and cheapest option.
removed power, held button down twice, no effect (still 2 red lights blinking)
I did the suggested process twice (my typing probably not clear), I attempted the recycle twice
laptop is dual boot, primary system is Linux Mint 18, but I can boot Win 10 (same problem either way), plus I use a print svr
Technician: Kris R, Computer Hardware Engineer replied 4 months ago

Can you reset the printer please, it tells me here doingthis will reset the sensorcount

Ask Your Own Printers Question
Customer reply replied 4 months ago
this afternoon, has worked great for several years...today "just stopped"!
let's keep this "economical", ie the printer isn't worth that much, replacing it might be the best and cheapest option.
removed power, held button down twice, no effect (still 2 red lights blinking)
I did the suggested process twice (my typing probably not clear), I attempted the recycle twice
laptop is dual boot, primary system is Linux Mint 18, but I can boot Win 10 (same problem either way), plus I use a print svr
isn't that what removing power & pushing the on button for 30 sec is supposed to be doing? I did that (actually several times!)
Technician: Kris R, Computer Hardware Engineer replied 4 months ago

Okay no problem.

I am going to opt out so another expert can have a go at helping as I am out of ideas.

Someone will pick this up and you will be emailed.

Thanks

Kris

Ask Your Own Printers Question
Customer reply replied 4 months ago
this afternoon, has worked great for several years...today "just stopped"!
let's keep this "economical", ie the printer isn't worth that much, replacing it might be the best and cheapest option.
removed power, held button down twice, no effect (still 2 red lights blinking)
I did the suggested process twice (my typing probably not clear), I attempted the recycle twice
laptop is dual boot, primary system is Linux Mint 18, but I can boot Win 10 (same problem either way), plus I use a print svr
isn't that what removing power & pushing the on button for 30 sec is supposed to be doing? I did that (actually several times!)
might be best to stop and cut my losses---I can buy a new printer for $150.
Technician: Nathan, Engineer replied 4 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,078
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi I'm Nathan, a different tech here,

Can you tell me if those lights are blinking simultaneously, or alternating?

Ask Your Own Printers Question
Customer reply replied 4 months ago
Alternating
Technician: Nathan, Engineer replied 4 months ago

Unfortunately, there is no quick or easy fix here. This message indicates a hardware problem, specifically that that the internal "ink absorber system" is full. The ink absorber is a series of pads/tanks, which catch drips from the printhead when parked, and is also used for maintenance tasks like cleaning and purging.

Eventually this absorber fills up, and the printer shuts down operations, as continuing to operate it can result in ink overflowing the system, damaging your desk, flooring, etc

While it is sometimes possible to temporarily reset the counter, this is dangerous as the system will likely overflow. Cleaning/emptying/replacing the system is a difficult and messy process as well, best left to a qualified service technician. This service is generally not practical though - it's going to run you $150-250 for repairs, which just isn't worth it for an older printer. This is a 16 year old model, that was built for a service life of only 3 years. If you have reached the point that the absorber has filled, then other wear items like the printhead, feed rollers, etc are also going to be at the end of their lives and need service/replacement soon.

Given the costs and complexity of fixing this issue, you'd be better off replacing the printer. You can get a brand new and better machine, with current technology and a fresh warranty, for about $80, which makes more sense than investing in the older machine.

I can recommend replacement options for you if you'd like, or if you'd prefer to try having it serviced or working on it yourself, I can advise further on those options. Replacement would be your best bet though, economically speaking.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 4 months ago
this afternoon, has worked great for several years...today "just stopped"!
let's keep this "economical", ie the printer isn't worth that much, replacing it might be the best and cheapest option.
removed power, held button down twice, no effect (still 2 red lights blinking)
I did the suggested process twice (my typing probably not clear), I attempted the recycle twice
laptop is dual boot, primary system is Linux Mint 18, but I can boot Win 10 (same problem either way), plus I use a print svr
isn't that what removing power & pushing the on button for 30 sec is supposed to be doing? I did that (actually several times!)
might be best to stop and cut my losses---I can buy a new printer for $150.
Look back and you'll see that I said the same thing! ROI isn't there. Thanks for the effort. Do I still owe you people anything or do I need to contact my CC to stop payment? The problem wasn't fixed.
Technician: Nathan, Engineer replied 4 months ago

You paid the agreed upon chat fees to the site.

As I'm sure you can understand, there is not a fix possible, or guaranteed, for all situations.

I provided a diagnostic evaluation and practical advice regarding replacement, had you gone to a repair shop you'd be charged a minimum $100 diagnostic fee for the exact same answer. We're all independent techs here working on our own personal time in a good faith effort to help, so to expect free help for a printer this age just wouldn't be realistic, and would be asking me to work for free for my time spent explaining the issue.

Would you like some recommendations for a replacement model?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,078
30,078 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,097 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,723 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,364 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,155 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,103 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Printer won't print fro pc, but prints off my phone.
printer won't print fro pc, but prints off my phone … read more
Cody
Cody
Computer Science
2,357 satisfied customers
I have a WF3620 and I can't print because I get error 0-97
I have a WF3620 and I can't print because I get error 0-97 message I shut it off several times and also replace the 2 low inks … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a new Lenova Think Pad. I have used the CD Drive to
Hi, I have a new Lenova Think Pad. I have used the CD Drive to install a printer, and although it was very slow, it did work. However, I am now trying to install a different printer and the CD Drive i… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Printer will not print. Orange light is on. USB. Dont
Printer will not print. Orange light is on JA: How are you connecting to your printer: wirelessly or by USB? Customer: USB JA: When did you last update the printer driver software? Customer: Dont reme… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
How do I change an ink cartridge on a 2760? The carriage is
How do I change an ink cartridge on a 2760? The carriage is too far to the right for me to remove the used cartridge (black) … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
The copies i am printing are vague and not clear. XP330.
Hi JA: Hello. How can I help? Customer: The copies i am printing are vague and not clear JA: What's the brand and model of your printer? Customer: XP330 JA: How long has this been going on with your p… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
THE SET UP DEVICE FOR MY EPSON PRINTER IS NOT LETTING EPSON
THE SET UP DEVICE FOR MY EPSON PRINTER IS NOT LETTING EPSON SP720 PRINT PHOTOS. IT'S TAKING AGES TO FINISH DOWNLOADING… read more
Mike Taylor
Mike Taylor
43 satisfied customers
Every time I just want to put something in the printer to
Every time I just want to put something in the printer to copy, it puts me in the screen and makes me answer multiple questions (like color, type paper, size, etc) and even after I play that game over… read more
John Castle
John Castle
BSC in Computing Network Management and Design
43 satisfied customers
When it prints, the pages are too light to read. but it does
when it prints , the pages are too light to read. but it does not indicate we nee any ink?? … read more
Mike Taylor
Mike Taylor
43 satisfied customers
I cannot print anything from my computer. Wireless on apple
I cannot print anything from my computer JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless on apple computer JA: When did you last update the printer driver software… read more
Mike Taylor
Mike Taylor
43 satisfied customers
I don't know what I did on the screen when I wanted to
I don't know what I did on the screen when I wanted to replace my cartridges. I am completely lost so I decided to wait until later to replace them and go ahead and print out my project. I clicked on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
My hp8710 printer shows not connected to computer.this
my hp8710 printer shows not connected to computer.this started after I disconnected and reconnected my router. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,723 satisfied customers
Our power went out for several hours yesterday. When I
Our power went out for several hours yesterday. When I wanted to print something a few minutes ago, my iPad could not find the XP-440 printer. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have a Cannon TS9120 printer scanner and don't know how to
Hi there! I have a Cannon TS9120 printer scanner and don't know how to set up the scanner to scan documents and save them on my Mac. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Good mornng, The printer comlains that there is a paper jam
Good mornng, The printer comlains that there is a paper jam and there is not. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I have an HP3835 Allinone printer. I have a networking
I have an HP3835 Allinone printer. I have a networking problem/ Although it is connected on the same WiFi network as my laptop, the computer does not recognize the device. Also, if cable connected . … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I have Epson WF-2760 Printer......It will not print! Epson
I have Epson WF-2760 Printer......It will not print ! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I cant print. Canon MX882. 2 DAYS. DONT KNOW. I think I need
I think I need to down load the software for this printer… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x